Quality Manager, Citi

Citi

Location:
Costa Rica, Heredia

Category:
Quality Control

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Quality Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility:

Manages one team of quality analysts that support multiple answering groups across the business
Participates in management meetings
applying in-depth quality process improvement knowledge
Contributes to the development of new quality techniques, models, and plans
Recommends and implements process improvements
prepares detailed, analytical reports as needed
Shares responsibility for budgets and planning
Manages a team, which may include management of people, budget and planning
Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures
influences resource planning
Persuades and influences others through communication and diplomacy skills
may negotiate with external parties
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

5-8 years relevant experience
Bilingual ENGLISH (Write, Read and speak)
Strong analytical and problem-solving skills
Attention to detail
Leadership and management skills
Communication and interpersonal skills
Knowledge of quality management methodologies
Proficiency in data analysis, statistical software, and other relevant tools
Bachelor's/University degree or equivalent experience

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Quality Manager