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This role leads the quality initiatives and performance standards of our manufacturing processes. This role will provide strategic leadership within the plant by prioritizing and communicating customer needs, providing feedback on plant quality performance, and facilitating teamwork to assure corrective and preventive actions are implemented and effective. Partners with the leadership team in development and implementation of long-range plans to ensure the facility continues to stay a competitive provider of quality parts.
Job Responsibility:
Assures component parts are manufactured to specification using a controlled and repeatable process
Partner with design and engineering group in development and prove-out verification of new processes
Assure strong communication and partnering takes place with assembly plants to resolve daily issues and improve long term quality performance
Provide feedback to the plant personnel prioritizing/communicating customer expectations and status of plant quality performance
Monitor effectiveness of corrective actions and create preventative standards to improve quality
May troubleshoot quality issues of high complexity
Update management staff on overall plant and supplier quality performance, effectiveness of preventative/corrective action activity, current project status, and assessments of customer needs on a regular basis
Furnish technical support and training in latest quality techniques and philosophies to improve process control and nonconformance prevention
Form and facilitate teams to address significant or reoccurring quality issues using Root Cause / Correct Action analysis
Assure effective quality systems, personnel, and equipment resources are available, developed, and maintained
Assure effective process controls and inspection procedures are identified and documented
Track and provide quality performance feedback to external suppliers
Identify key issues and work with plant, purchasing, and supplier resources to resolve issues
Consult with suppliers to upgrade their quality capabilities
Facilitate the implementation and maintenance of ISO 9001:2015 certification
Administer the auditing and corrective action portions of ISO 9001:2015
Responsible for creating an environment which values employees, serves our customers and provides a fair return to owner
Assures excellent housekeeping, productivity and work habits are maintained
Responsible for maintaining calibration requirements for all tools and gauges in the facility
Communicates effectively at all levels in the organization to keep manufacturing on track with corporate/division objectives
Share best practices with other Toro locations to further standardize and formalize process
Develop and mentor the Quality team to build technical skills and leadership capabilities
Requirements:
Bachelor's degree, preferably in Mechanical, Quality, Electrical or Industrial Engineering
7+ years of Quality Engineering experience in assembly industries, preferably as Quality Manager
5+ years of Management experience required
Control Plans, SPC, Poka-Yoke, COPQ, and problem-solving tools
Data analysis and root cause analysis
Internal calibration and measurement system analysis
GD&T and ISO 9001/QMS procedure development
Coaching and supplier quality (incoming inspection, containment, audits)
CTQ/CTP, process controls, process validation, layered and process audits
Document control, APQP, COC, and PPAP
Nice to have:
ASQ Certification
Six-Sigma Green Belt Certification
Assembly experience with vehicle and/or large mechanical goods
Strong management, communication, and leadership skills
Proficiency in MS Office
SAP, Minitab, and welding/powder-paint experience are a plus