Quality Manager - Data Centers

Reporting to the Technical Manager, the Quality Manager will be responsible for defining, implementing, and enforcing quality standards, initially across Strategic Tech projects, but ultimately across all projects within Operations. The Quality Manager will work to ensure adherence to company standards, client specifications, and relevant industry certifications (e.g., TIA/EIA, BS/EN, ISO/IEC). This person will work within the PMO to standardise practices, mitigate project risk, and drive continuous quality improvement across the project portfolio. The Quality Manager will work closely with the Project Directors and Operation Managers to understand their project quality concerns and to conduct ad-hoc audits, as well as with the Project Support Manager to aid the development of a complimentary, high performing pre-construction and site administration function. The Quality Manager will have proven experience of overseeing quality aspects in Hyperscale Data Centre installations, with extensive knowledge of the associated operations processes and procedures, as well as common major milestones. They will have strong interpersonal skills and the ability to work within the business at all levels. They will possess proven leadership skills with excellent influencing and communication skills. Meticulous attention to detail with a diligent approach to reviewing and developing quality procedures is essential for this role along with a continuous improvement mind set to always look for innovative ways of improving our service delivery. The role will initially focus on Strategic Technology and Strategic Finance projects, ensuring consistent quality standards and assurance across these portfolios. Over time, the Quality Manager will become the Quality lead for the wider business, acting as a champion for quality management and driving a culture of continuous improvement across all operations.