Quality Management Job at Mercedes-Benz AG (Beijing)

Job Description

Assist in the development, coordination and performance of internal audit activities for Operations in accordance with the policies, procedures and annual risk based audit plan. - Implement quality check & auditing and identify performance gaps and root causes for business units to better manage their business performance. - Propose solution alternatives for agent coaching. - Partner with management team to identify areas for improvement. - Prepare regular audit reports and offer clear insights in work quality; Continually evaluate and develop audit/monitoring procedures to improve efficiency and effectiveness. - Perform other duties as requested by management.

Job Responsibility

Assist in the development, coordination and performance of internal audit activities for Operations in accordance with the policies, procedures and annual risk based audit plan
Implement quality check & auditing and identify performance gaps and root causes for business units to better manage their business performance
Propose solution alternatives for agent coaching
Partner with management team to identify areas for improvement
Prepare regular audit reports and offer clear insights in work quality
Continually evaluate and develop audit/monitoring procedures to improve efficiency and effectiveness
Perform other duties as requested by management

Requirements

Bachelor or higher degree in finance, economics, business administration or engineering
Excellent English, both written and spoken
Demonstrated ability to deliver results to the appropriate quality and timeline metrics
Working knowledge of quality check standards, methodology, procedures and techniques
Solid knowledge of business area, financial services knowledge and Collection knowledge is a plus
Solid knowledge about Microsoft Office applications including Excel, Word, Powerpoint
Ability to maintain required levels of confidentiality and objectivity per the audit profession
Ability to interact well with colleagues with excellent written/oral/presentation communication skills
Able to communicate audit results in a proper way and to align with stakeholders in adopting audit results
Highly developed analytical skills and attention to detail
Ability to take multi-tasks in an efficient and organized manner and be flexible to adapt to change
Ability to abstract information from multiple sources and input detailed/accurate information
Ability to work independently and in a team environment/atmosphere
Ability to drive for innovation and change
Ability to align daily work with company strategy and vision
High degree of personal and professional integrity, accountability and credibility
Prior experience in banking or auto finance preferred
Audit experience and background is preferred
3+ years of Quality Coach/Quality Assurance/Quality Control function is preferred

Nice to have

Solid knowledge of business area, financial services knowledge and Collection knowledge is a plus
Prior experience in banking or auto finance preferred
Audit experience and background is preferred
3+ years of Quality Coach/Quality Assurance/Quality Control function is preferred

What we offer

Mitarbeiter Events
Gesundheitsmaßnahmen
Mobilitätsangebote
Hybrides Arbeiten möglich
Mitarbeiterrabatte möglich
Flexible Arbeitszeit möglich
Gute Anbindung
Barrierefreiheit

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