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Quality Management

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Mercedes-Benz AG

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Location:
China , Beijing

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Assist in the development, coordination and performance of internal audit activities for Operations in accordance with the policies, procedures and annual risk based audit plan. - Implement quality check & auditing and identify performance gaps and root causes for business units to better manage their business performance. - Propose solution alternatives for agent coaching. - Partner with management team to identify areas for improvement. - Prepare regular audit reports and offer clear insights in work quality; Continually evaluate and develop audit/monitoring procedures to improve efficiency and effectiveness. - Perform other duties as requested by management.

Job Responsibility:

  • Assist in the development, coordination and performance of internal audit activities for Operations in accordance with the policies, procedures and annual risk based audit plan
  • Implement quality check & auditing and identify performance gaps and root causes for business units to better manage their business performance
  • Propose solution alternatives for agent coaching
  • Partner with management team to identify areas for improvement
  • Prepare regular audit reports and offer clear insights in work quality
  • Continually evaluate and develop audit/monitoring procedures to improve efficiency and effectiveness
  • Perform other duties as requested by management

Requirements:

  • Bachelor or higher degree in finance, economics, business administration or engineering
  • Excellent English, both written and spoken
  • Demonstrated ability to deliver results to the appropriate quality and timeline metrics
  • Working knowledge of quality check standards, methodology, procedures and techniques
  • Solid knowledge of business area, financial services knowledge and Collection knowledge is a plus
  • Solid knowledge about Microsoft Office applications including Excel, Word, Powerpoint
  • Ability to maintain required levels of confidentiality and objectivity per the audit profession
  • Ability to interact well with colleagues with excellent written/oral/presentation communication skills
  • Able to communicate audit results in a proper way and to align with stakeholders in adopting audit results
  • Highly developed analytical skills and attention to detail
  • Ability to take multi-tasks in an efficient and organized manner and be flexible to adapt to change
  • Ability to abstract information from multiple sources and input detailed/accurate information
  • Ability to work independently and in a team environment/atmosphere
  • Ability to drive for innovation and change
  • Ability to align daily work with company strategy and vision
  • High degree of personal and professional integrity, accountability and credibility
  • Prior experience in banking or auto finance preferred
  • Audit experience and background is preferred
  • 3+ years of Quality Coach/Quality Assurance/Quality Control function is preferred

Nice to have:

  • Solid knowledge of business area, financial services knowledge and Collection knowledge is a plus
  • Prior experience in banking or auto finance preferred
  • Audit experience and background is preferred
  • 3+ years of Quality Coach/Quality Assurance/Quality Control function is preferred
What we offer:
  • Mitarbeiter Events
  • Gesundheitsmaßnahmen
  • Mobilitätsangebote
  • Hybrides Arbeiten möglich
  • Mitarbeiterrabatte möglich
  • Flexible Arbeitszeit möglich
  • Gute Anbindung
  • Barrierefreiheit

Additional Information:

Job Posted:
March 04, 2026

Work Type:
Hybrid work
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