Quality Management Senior Manager, Sopra Steria

Quality Management Senior Manager

Sopra Steria

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking a dynamic and experienced Six Sigma Black Belt to lead and drive continuous improvement initiatives within our Banking BPS delivery operations. The role demands strategic thinking, mentoring capabilities, and the ability to implement a robust CI framework across a 400-member process team.

Job Responsibility:

Conceive, design, and implement a comprehensive Continuous Improvement (CI) framework for a 400+ FTE process, aligned with Banking BPS delivery goals
Lead and support Six Sigma Black Belt projects with measurable impact on operational efficiency and quality
Train and mentor Green Belt and Yellow Belt candidates, fostering a culture of Lean Six Sigma excellence
Define and drive a capability development roadmap for the year, ensuring team readiness and skill enhancement
Own and deliver a firm savings target for the year through CI initiatives and process optimization
Collaborate with cross-functional teams and client stakeholders to identify improvement opportunities and ensure successful project delivery

Requirements:

Certified Six Sigma Black Belt with hands-on experience in Banking BPS
Prior exposure to UK savings bank processes is highly desirable
Strong track record of delivering cost savings and efficiency gains through CI projects
Experience in training and mentoring Green and Yellow Belt professionals
Ability to design and deploy CI frameworks at scale
Excellent communication, stakeholder management, and analytical skills
Ability to work collaboratively with cross-functional teams
Knowledge and experience in process automation and transformation
Total Experience Expected: 10-16 years

Nice to have:

Experience in UK financial services or savings bank operations

What we offer:

Work environment that is inclusive and respectful of all differences
Inclusion of people with disabilities

Additional Information:

Job Posted:
October 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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