Quality & Legal Administrator

• Gather, verify and maintain individual consultant practice, education, clinical governance reports and files
• Routinely support the auditing of medical files and electronic patient records
• Ensure that each and every member of the Medical Society is fully compliant with all elements of achieving and retaining practice privileges
• Capture and analyse data from internal and external sources
• Use statistical tools such as run charts, control charts, histograms to analyse data
• Present data analysis at relevant internal forums
• Knowledge of data aggregation software such as Datix
• Participate in various hospital audits as required by the Quality Manager
• Maintain document control through the use of, Datix, PolicyStat, Meditech
• Demonstrate effective communication skills, dealing with various departments, services and meetings
• Work on a range of quality projects to agreed timeframes
• Provide administrative and project support to the Head of Quality/Quality Manager
• Organise meeting schedule, draft agendas, Minute meetings and follow up as appropriate
• Promote a patient centred culture of openness and responsiveness to positive and constructive patient feedback
• Take personal responsibility for own professional development
• Attend and participate in development programmes on an ongoing basis and sharing knowledge with other members of the team
• Attend all mandatory training days and ensure that all mandatary training is in date
• Comply with all HR system and policy requirements
• Ensure that there is compliance with all relevant Hermitage Clinic guidelines, policies, procedures and relevant legislation and regulatory requirements
• Encourage continuous review and evaluation of policies, guidelines and existing practices
• Promote a culture of continuous quality improvement across the department
• Set and monitor core objectives, standards and key performance indicators for the service
• Assist in the requirements of the hospital’s accreditation process
• Participate fully in the requirement of the hospital’s risk management programme
• Promote the delivery of a high standard of care to all patients
• Work with members of the Multidisciplinary team in devising Standard Operating Procedures
• Develop a culture of safety, promoting positive reporting of incidents and near misses
• Assist the Head of Quality with medical negligence claims and insurance cases
• Gather and organise evidence (medical records, incident reports)
• Liaise with external legal teams, insurers and Coroner’s office
• Track deadlines and maintain case files

• Operational familiarity with the health sector in Ireland/internationally
• Knowledge of or experience of the deployment and compliance to Joint Commission International and HIQA standards
• Excellent Organisational skills
• Significant demonstrable experience of information management, analytical, administration and organisational skills
• Excellent IT Skills
• Strong report writing skills
• Excellent communication and presentation skills
• Excellent team-working skills and interpersonal skills
• Ability to manage workload and prioritise effectively
• Quality focus

Experience in healthcare quality improvement programmes

Negotiable salary