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Scale is looking for a Quality Lead to ensure top-tier data quality across our Generative AI programs. In this role, you will partner directly with Scale’s Delivery teams to ensure that the Quality Team’s core operation runs smoothly and that only high-quality data is delivered to our customers.
Job Responsibility:
Lead and develop teams of quality control auditors
Partner with delivery teams to interpret and improve customer requirements
Oversee day-to-day operations, including workload allocation and reporting insights
Establish and uphold scalable best practices
Drive initiatives that improve quality, efficiency, and customer satisfaction
Requirements:
Bachelor’s degree in Computer Science, Engineering, Operations, or a related field
2+ years improving operational/technical processes
Strong analytical and problem-solving skills (particularly in SQL and Google Sheets / Excel) with attention to detail
Experience building systems and processes
A hands-on background in product management, software development, or top-tier management consulting
Proven experience taking initiative in cross-functional technical environments
Nice to have:
Master’s degree in Computer Science, Engineering, Operations, or a related field
A hands-on background in quality assurance
Experience in AI/ML services
Experience in a fast-growing, less-structured startup environment
Experience building teams from the ground up
What we offer:
Comprehensive health, dental and vision coverage
Retirement benefits
A learning and development stipend
Generous PTO
Additional benefits such as a commuter stipend may be eligible