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Quality Lead

United States, San Francisco 104000.00 - 130000.00 USD / Year · Job Posted March 20, 2026
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Job Description

Scale is looking for a Quality Lead to ensure top-tier data quality across our Generative AI programs. In this role, you will partner directly with Scale’s Delivery teams to ensure that the Quality Team’s core operation runs smoothly and that only high-quality data is delivered to our customers.

Job Responsibility

  • Lead and develop teams of quality control auditors
  • Partner with delivery teams to interpret and improve customer requirements
  • Oversee day-to-day operations, including workload allocation and reporting insights
  • Establish and uphold scalable best practices
  • Drive initiatives that improve quality, efficiency, and customer satisfaction

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Operations, or a related field
  • 2+ years improving operational/technical processes
  • Strong analytical and problem-solving skills (particularly in SQL and Google Sheets / Excel) with attention to detail
  • Experience building systems and processes
  • A hands-on background in product management, software development, or top-tier management consulting
  • Proven experience taking initiative in cross-functional technical environments

Nice to have

  • Master’s degree in Computer Science, Engineering, Operations, or a related field
  • A hands-on background in quality assurance
  • Experience in AI/ML services
  • Experience in a fast-growing, less-structured startup environment
  • Experience building teams from the ground up

What we offer

  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • A learning and development stipend
  • Generous PTO
  • Additional benefits such as a commuter stipend may be eligible
  • Equity based compensation

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