Quality Lead, Allianz

Allianz

Location:
United Kingdom, Croydon

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Quality Lead for UK/IE is responsible for ensuring and enhancing the quality of services in the operation, including quality processes, customer satisfaction, complaints and leakage. The role involves developing and implementing quality management strategies, overseeing quality assurance processes, fostering continuous improvement initiatives, and maintaining a high level of customer satisfaction in the region. The Quality Lead collaborates with central and cross-functional teams to meet regulatory requirements and establish quality standards.

Job Responsibility:

Participate in the development and implementation of the quality management strategy
collaborate with various departments of Allianz Partners to integrate quality measures into all aspects of the organization’s operations
drive initiatives to promote a culture of quality
establish and maintain high-quality standards to align with industry best practices, group standards and local regulatory requirements
conduct regular audits to assess adherence to quality standards and identify areas for improvement
implement and drive ISO and other certifications at the local level
plan, implement and monitor quality assurance processes
establish and monitor key performance indicators (KPIs) related to quality
enhance customer satisfaction by addressing quality concerns promptly and effectively
implement and lead quality committees to follow quality performance and action plans
maintain a complaints management process and support the implementation of a complaints management system
analyze customer feedback and complaints to identify opportunities for improvement
establish OFC and CFR control measures for leakage management
design, develop, and continuously improve Quality Management processes
identify and reduce potential quality risks
ensure proper documentation of quality processes
manage the Quality scope budget
build and lead high-performing teams and foster a culture of innovation and excellence

Requirements:

10+ years’ experience in working with intercultural operations in insurance, assistance or banking
strong knowledge in quality and complaints environment
experience in executing large scale strategy with cross functions approach
understanding of the UK regulatory environment
strong customer satisfaction and process efficiency focus
ability to interact easily with senior management and clearly articulate your position
strong communication skills, team spirit and flexibility
ability to multitask and work remotely in an international environment
fluency in English

What we offer:

Hybrid working
regular international travel to other group sites

Additional Information:

Job Posted:
May 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Quality Lead