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Quality Issue Lead - FSP

United States · Job Posted May 31, 2026
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Job Description

The Issue Lead will be responsible for driving QE case management, ensuring that investigations are conducted thoroughly within timelines and compliance requirements, overseeing the efficiency of the process by which we conduct GCP investigations, and leveraging data to assess the efficiency / performance of the appropriate teams to perform interventions as needed. The Issue Lead will also triage submitted cases to ascertain if the Quality Event (QE) threshold has been met and assess cases to determine if they need expedited reporting to senior management and/regulatory authorities and be accountable for managing confirmed Quality Event (QE) case through the investigation process including root cause analysis.

Job Responsibility

  • Driving QE case management, ensuring investigations are conducted thoroughly within timelines and compliance requirements
  • Triage submitted cases to ascertain if Quality Event (QE) threshold has been met
  • Manage confirmed QE case through investigation process including root cause analysis
  • Review and classification of submitted quality issues
  • Complete necessary documentation in eQMS system
  • Initiate appropriate escalation of Critical QEs when necessary
  • Apply root cause analysis, gap analysis, and/or due diligence investigation
  • Contribute to process development and improvement for case management
  • Develop and implement guidance documents and training
  • Monitor CAPA completion and tracking of effectiveness
  • Track and ensure implementation of risk mitigations and evaluate potential impacts to business

Requirements

  • BS – 7+ years or equivalent
  • MS/MBA – 6+ years or equivalent
  • Minimum of 5 years of pharmaceutical experience with solid experience in data management, operational aspects, GCP Quality, GxP Quality, and/or regulatory
  • Regulatory inspection experience
  • Process and system management experience
  • Detailed knowledge of clinical trial processes and relationships required
  • Knowledge of GCP requirements and applicable SOPs and regulations
  • Project management, administrative, and technical capabilities are required
  • Strong background in continuous improvement methodology (i.e., Lean Six Sigma) preferred

Nice to have

Strong background in continuous improvement methodology (i.e., Lean Six Sigma)

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