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The Issue Lead will be responsible for driving QE case management, ensuring that investigations are conducted thoroughly within timelines and compliance requirements, overseeing the efficiency of the process by which we conduct GCP investigations, and leveraging data to assess the efficiency / performance of the appropriate teams to perform interventions as needed. The Issue Lead will also triage submitted cases to ascertain if the Quality Event (QE) threshold has been met and assess cases to determine if they need expedited reporting to senior management and/regulatory authorities and be accountable for managing confirmed Quality Event (QE) case through the investigation process including root cause analysis.
Job Responsibility
Driving QE case management, ensuring investigations are conducted thoroughly within timelines and compliance requirements
Triage submitted cases to ascertain if Quality Event (QE) threshold has been met
Manage confirmed QE case through investigation process including root cause analysis
Review and classification of submitted quality issues
Complete necessary documentation in eQMS system
Initiate appropriate escalation of Critical QEs when necessary
Apply root cause analysis, gap analysis, and/or due diligence investigation
Contribute to process development and improvement for case management
Develop and implement guidance documents and training
Monitor CAPA completion and tracking of effectiveness
Track and ensure implementation of risk mitigations and evaluate potential impacts to business
Requirements
BS – 7+ years or equivalent
MS/MBA – 6+ years or equivalent
Minimum of 5 years of pharmaceutical experience with solid experience in data management, operational aspects, GCP Quality, GxP Quality, and/or regulatory
Regulatory inspection experience
Process and system management experience
Detailed knowledge of clinical trial processes and relationships required
Knowledge of GCP requirements and applicable SOPs and regulations
Project management, administrative, and technical capabilities are required
Strong background in continuous improvement methodology (i.e., Lean Six Sigma) preferred
Nice to have
Strong background in continuous improvement methodology (i.e., Lean Six Sigma)