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The Quality Front Line Manager will act as the first point of contact within the Technical function, working closely with Operations and Supply Chain to ensure products meet quality and food safety standards. You will carry out routine quality assurance testing and process monitoring, ensuring accurate feedback is provided to management teams and that all products comply with agreed specifications. You will participate in GMP and other relevant audits, record checks as outlined in the Quality Manual, and take prompt action to address any non-conformances, supporting the continuous improvement of site standards.
Job Responsibility:
Take ownership of food safety and quality performance on site, managing incidents, concessions, and non-compliances
Lead investigations to identify root causes, implement corrective actions, and ensure full resolution
Investigating customer complaints to root cause and uploading corrective actions via Qadex
Supporting export processes, liaising with the supply chain and site veterinary teams
Maintaining BRC certification, customer codes of practice, and the site Quality Management System
Collaborating with Operations, Hygiene, and Supply Chain to identify opportunities for improvement
Requirements:
Level 3 Food Hygiene and Level 2 HACCP qualified
Trained Internal Auditor with experience in GMP environments
Competent in Microsoft Office (Word, Excel, Outlook) and quality data management
Broad experience in the food industry, ideally bakery manufacturing
Strong awareness of allergen controls and compliance standards
Proven track record in continuous improvement and completing complaint investigations
Excellent teamworking, communication, and negotiation skills
Well-organised with strong planning and time management abilities
What we offer:
Enhanced Maternity & Paternity Leave
Enhanced Pension Scheme
Death in Service Benefit
Free Employee Assistance Programme (open to colleagues and their families)
Retail discounts accessible via our Benefits Hub platform
Company shop available at sites (heavily discounted, yummy products)
Refer a Friend Scheme (up to £300 per referral – t&cs dependent)
Employee Recognition Awards
Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course)