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Quality Expert

India, Gurugram · Job Posted January 21, 2026
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Job Description

The Service Governance & Insights Advisor 3 assists in efforts focused on service governance across the service organisation, ensuring policies and standards are visible and achieved as well as contributes to efforts to enable the service platform’s ability to innovate.

Job Responsibility

  • Assists the design and delivery of a Service Governance framework that shares leading practices on team model designs, tools, and governance
  • Supports activities on the Service Governance & Insight workstream of one or more deployments
  • Contributes to the design of customer support and governance models
  • Gathers information for the analysis of Service performance/ metrics and the implementation of Service improvement opportunities with a cross section of stakeholders across the business
  • Supports the development of automation, tooling and monitoring opportunities across the delivery unit
  • Collates routine data and assists risk analysis in supporting strategies with functional leaders across service disciplines
  • Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency
  • Assists with the documentation of Service Operations processes and procedures, assisting in the identification and documentation of system and tool requirements for optimal operations of the relevant offerings or capabilities

Requirements

  • Tactical Planning
  • ITIL 4 (Information Technology Infrastructure Library)
  • Service Assurance
  • IT Service Delivery
  • Regulatory Compliance
  • Continuous Improvement
  • Problem Solving
  • Customer Insights
  • IT Audits
  • Risk Management
  • IT Security
  • Data Analysis
  • Technology Governance
  • Technical Reporting
  • Business Process Improvement
  • Decision Making
  • Growth Mindset
  • Quality Assurance
  • Inclusive Leadership

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