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The Service Governance & Insights Advisor 3 assists in efforts focused on service governance across the service organisation, ensuring policies and standards are visible and achieved as well as contributes to efforts to enable the service platform’s ability to innovate.
Job Responsibility:
Assists the design and delivery of a Service Governance framework that shares leading practices on team model designs, tools, and governance
Supports activities on the Service Governance & Insight workstream of one or more deployments
Contributes to the design of customer support and governance models
Gathers information for the analysis of Service performance/ metrics and the implementation of Service improvement opportunities with a cross section of stakeholders across the business
Supports the development of automation, tooling and monitoring opportunities across the delivery unit
Collates routine data and assists risk analysis in supporting strategies with functional leaders across service disciplines
Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency
Assists with the documentation of Service Operations processes and procedures, assisting in the identification and documentation of system and tool requirements for optimal operations of the relevant offerings or capabilities