Quality Enhancement and Assurance Administrator Job at Brook-St Hiredonline (Cardiff)

Quality Assurance Coordinator

The Quality Assurance Coordinator is responsible for supporting customer quality...

Location

United States , El Segundo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Food Science, Biology, Microbiology, Quality Assurance, or a related field preferred.
2–4 years of experience in Quality Assurance, Food Safety, Regulatory Affairs, or Quality Documentation within the food manufacturing industry.
Experience maintaining technical documentation and customer compliance records.
Working knowledge of HACCP, FSMA, FDA regulations, and food safety programs
familiarity with SQF, MSC, ASC, or BAP is a plus.
Experience using ERP systems such as SAP is preferred.
Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
Strong organizational skills with exceptional attention to detail.
Excellent written and verbal communication skills with the ability to coordinate across multiple departments and suppliers.
Ability to prioritize multiple deadlines and manage competing priorities in a fast-paced environment.

Job Responsibility

Customer QA Platform Management (50%): Maintain and update customer web-based quality assurance platforms by uploading product specifications, technical documentation, certifications, and regulatory records.
Ensure customer portals remain current, accurate, and compliant with customer requirements and internal quality standards.
Coordinate with domestic and international suppliers to obtain required documentation and certifications.
Communicate project timelines, documentation requirements, and deadlines to suppliers and internal stakeholders.
Monitor outstanding documentation requests and proactively follow up to ensure timely completion.
Escalate delays or documentation issues to Quality Assurance leadership as needed.
Documentation & Administrative Support (20%): Review and organize supplier technical documentation for completeness and accuracy.
Assist with maintaining product specifications and supporting documentation for new and existing products.
Coordinate updates to technical documentation to align with FDA regulations, customer requirements, and company quality standards.
Support documentation related to HACCP, FSMA, MSC, ASC, BAP, and other applicable food safety programs.

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Senior Quality Assurance Analyst

The Senior Quality Assurance (QA) Analyst will report to the QA project manager ...

Location

United States , Albany

Salary:

70144.00 - 135000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Business Administration, or related field
5+ years of experience managing requirements
5+ years of experience preparing Business Process Design documentation using BPMN 2.0 and related models
5+ years of experience with business process models and or use cases
3+ years of experience in quality assurance or auditing, conducting reviews of various system development life cycle documentation, and project and technical architecture design artifacts against pre-defined processes, standards and criteria
3+ years of experience working with the Medicaid data warehouse using reporting tools and performing analysis using SQL
Experience working with teams of five or more staff
Must be able/willing to be onsite 50% of the time at the client in Albany, NY

Job Responsibility

Assessing the quality of contractor submitted SDLC deliverables for adherence to contractual and functional requirements, including identification and documentation of QA issues and recommendations related to the implementation and maintenance of the MDW technical architecture
Providing constructive feedback to ensure that system functionality will meet user needs
Reviewing MDW contractor project artifacts throughout the system development life cycle for quality, compliance, and completeness, documenting the observations and findings using standard checklists and comment matrices
Artifacts reviewed include, but are not limited to: Functional Requirements Documents (FRDs), Project Assessment (projected hour estimates), Project Design Documents (PDDs), Project Change Requests (PCRs), Requirements Traceability Matrices (RTMs), Test Packages, and Billing Invoices
Reviewing Disaster Recovery Plan and Testing, vendor Technical Design Documents (TDDs), Transition Plan and Deliverable Expectation Documents (DEDs)
Performing technical reviews for appropriateness of change request assessment hours
Reviewing vendor service level agreement (SLA) compliance
Contribute to establishing and enhancing QA standards, frameworks, and procedures for business analysis and business process improvement

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Quality Assurance Specialist

A growing organization is seeking a detail-oriented Quality Assurance Specialist...

Location

United States , East Hartford

Salary:

21.75 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Experience in government services, consumer services, health and human services, or equivalent relevant experience preferred
Public sector healthcare experience strongly preferred
Medicaid and/or CHIP program experience is a plus
Previous quality assurance, auditing, compliance, or operational review experience preferred
College degree is preferred
Strong verbal and written communication skills
Excellent interpersonal skills with the ability to work effectively in a team environment
Strong analytical, organizational, time management, and problem-solving abilities
Ability to produce highly accurate work under tight deadlines
Self-motivated with strong initiative and the ability to manage multiple priorities

Job Responsibility

Conduct quality reviews across multiple functional areas to ensure compliance with operational standards and procedures
Perform objective, accurate, and concise quality assessments with a focus on continuous improvement
Maintain a monthly quality score of 96% or higher and an approved challenge percentage below 5%
Meet established productivity standards across all assigned functional areas
Serve as a subject matter resource by maintaining a strong understanding of program operations and functional workflows
Track trends, identify recurring issues, and recommend process improvements to enhance service delivery and quality outcomes
Update and maintain quality monitoring systems to compile and track assessment data
Assist with implementing and maintaining quality assurance processes, controls, and best practices
Monitor and ensure staff complete required corrections from returned quality assessments
Perform administrative tasks to support business objectives and quality team operations

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Jira Quality Assurance Lead

We are seeking an experienced Jira QA Lead to join a leading banking organisatio...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

Strong hands-on experience testing Jira workflows, processes, configurations, and platform functionality
Proven background within the banking or financial services sector
Solid understanding of regulatory, operational, and risk requirements within a controlled environment
Experience with structured QA methodologies, defect lifecycle management, and process validation
Excellent communication and stakeholder engagement skills
Ability to translate business requirements into detailed test scenarios and validation plans
Arabic speakers required

Job Responsibility

Lead the QA process for Jira workflows, configurations, automations, and process implementations
Validate business requirements across multiple banking functions to ensure solutions meet operational and regulatory standards
Develop and execute comprehensive test plans, test scripts, and end-to-end scenarios for Jira features and custom workflows
Identify, log, and track defects, working closely with Jira administrators and technical teams to ensure timely resolution
Provide recommendations to enhance workflow design, automation efficiency, governance, and controls
Ensure all QA activities align with banking risk frameworks, audit standards, and internal compliance controls
Support stakeholder sign-off and readiness for production releases

Assistant Registrar – Quality Assurance & Accreditation

The Assistant Registrar – Quality Assurance & Accreditation will play a critical...

Location

India , Mumbai

Salary:

Not provided

Emeritus

Expiration Date

Until further notice

Requirements

Master’s degree in a relevant discipline (PhD preferred)
5–8+ years of progressive experience in higher education administration focused on Quality Assurance and Accreditation
Proven, hands-on experience in leading and contributing to accreditation preparation and managing NAAC processes, preferably within an institution accredited with NAAC Grade A or above
Strong working knowledge of Indian higher education regulatory and compliance frameworks
Deep domain expertise in quality assurance and accreditation processes
High attention to detail with strong documentation and evidence management discipline
Effective stakeholder engagement and clear, professional communication skills
Ability to work independently and deliver outcomes in a fast-scaling academic environment
High levels of integrity, discretion, accountability, and ownership

Job Responsibility

Design, implement, and monitor institutional quality assurance frameworks aligned with UGC, University of York Quality Assurance framework, and international best practices
Support development, review, and documentation of academic policies, SOPs, and governance processes
Coordinate internal audits, academic reviews, and quality enhancement initiatives
Liaise with regulatory bodies including UGC and other accreditation agencies as required
Ensure timely submission of statutory data, reports, and disclosures
Track regulatory changes and advise leadership on implications and readiness
Oversee collection, validation, and analysis of institutional data for accreditation and rankings
Maintain accurate documentation, evidence repositories, and audit trails
Prepare high-quality reports, presentations, and dashboards for leadership and external bodies

Fulltime

Director, Contact Center Training and Quality Operations

Step into a role as a Director, Contact Center Training and Quality Operations w...

Location

United States of America , Westminster

Salary:

111000.00 - 125000.00 USD / Year

Bright Horizons

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources, Organizational Development, Industrial / Organizational Psychology, Instructional Design, Technology, Business Administration or related field - Required
Master's Degree, MBA, MS in Industrial / Organizational Psychology, Instructional Design, Technology, Business Administration - Preferred
Certification in AI Automation Tools Training, Certified Quality Auditor (CQA), or Six Sigma / Lean - Preferred
10 years Experience in employee engagement and learning and development. Proven operational experience in a leadership role within a contact center or customer experience environment - Required
10 years Leadership experience in talent development and organizational development. Overseeing teams of people and strategic initiatives related to change management - Preferred
Minimum 5 additional years of experience that would be considered in lieu of the applicable degree
Certifications in Change Management methodologies (e.g., Prosci), Talent Development (e.g., ATD) and/or Coaching (e.g., ICF) are desired but not required.
Expertise in learning management systems (e.g., Docebo, Canvas, Cornerstone) and instructional design methodologies (e.g., ADDIE model, SAM, Bloom’s Taxonomy).
Familiarity with performance management, succession planning, and employee engagement tools.
Ability to create a clear and compelling vision and gain buy-in.

Job Responsibility

Lead and develop the Contact Center Hiring, Training, and Quality Monitoring teams to ensure high standards and continuous improvement.
Conduct Contact Center/Line of Business needs analyses and design data-driven solutions to address issues impacting Contact Center/Line of Business performance and effectiveness.
Recommend and lead updates to Contact Center training programs based on business needs and employee feedback.
Evaluate and recommend technology solutions that enhance the employee experience, and participate in implementation.
Drive cross-functional collaboration to align priorities on organizational design and development opportunities, including organizational redesign efforts, fostering high performing teams, and managing change.
Support the implementation and evaluation of programs and frameworks that improve employee experience and engagement and identify solutions to address Contact Center/Line of Business capability gaps.
Leverage existing change management strategies and frameworks to ensure successful implementation of large-scale change impacting employees.
Analyze business trends, metrics, and employee experience survey results across the Contact Center/Line of Business to identify trends, gaps, and opportunities.
Implement programs and deliver tools to promote employee success and internal mobility.
Implement coaching and leadership development practices to drive performance and engagement across all lines of business.

What we offer

Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance

Fulltime

Mci hybrid quality assurance specialist 2

The MCI Quality Assurance Specialist 2 is responsible for ensuring that industry...

Location

United States , Remote

Salary:

60036.16 - 78047.01 USD / Year

Baptist Health

Expiration Date

Until further notice

Requirements

Bachelor of Science required
A minimum of five years experience in clinical research and/or research with at least 2 years in a Quality Assurance role
Research Certification (e.g. CCRC, CHRC or CCRP) required
Strong working knowledge of CFR 21, GCP and ICH Guidelines
Industry, monitoring or QA experience preferred

Job Responsibility

Ensuring that industry standards of quality are being met and exceeded on an on-going basis
Providing education and support to Operations staff in the implementation of, and adherence to, processes and workflows, controlled documents, tools, and templates to enhance the quality of deliverables
Facilitating SOP administrative functions and training for the Office of Clinical Research (OCR)
Identifying process improvement opportunities, author and provide instruction on new processes for implementation
Supporting process re-engineering, contribute to the development of training materials while serving as a subject matter expert
Participating in the creation of a quality and education program through which investigators and research staff involved in the conduct of clinical research, therapeutic and non-therapeutic protocols, will be educated and trained on current industry standards

Fulltime

Quality Assurance Engineer

Xometry powers the industries of today and tomorrow by connecting the people wit...

Location

United States , Lexington

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred
5+ years of experience in engineering, quality role, or equivalent
5+ years of experience in supplier-facing role or equivalent
Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements
Capable of performing root cause analysis and identifying solutions to complex problems
A self-starter who can drive actions to completion
Strong organizational skills and the ability to work in a dynamic environment
Able to multitask, meet deadlines and support all supplier quality field activities
Experience with DFMEA/PFMEA and DFM/DFQ
Strong manufacturing knowledge

Job Responsibility

Enhance Supplier Quality Culture by leading or participating in process improvement projects to further develop the quality programs and procedures
Utilizes appropriate quality tools (lean and Sigma) to help resolve issues related to non-conformances and Customer RMA’s
Manages supplier related NCR/SCAR/CAR activities to ensure timely administration of activities and records
Ensure compliance with company policies, practices, procedures and work rules to support and maintain an AS9100-compliant Quality Management
Analyze non-conformance trends to evaluate effectiveness of corrective actions
Problem solve and follow up on troubled orders to improve supplier quality
Apply engineering knowledge on supplier manufacturing to ensure quality hardware meets customer requirements
Assess the impact of manufactured part rejections
communicate with suppliers to work through problems and resolve case
Participate in QA and RMA Meetings (Live Reviews)

Fulltime

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Quality Enhancement and Assurance Administrator

Job Description

Job Responsibility

Requirements

What we offer

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