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The role of Quality Engineer (QE) is to provide first line support to the HPC Quality team and Responsible Designer (RD) to ensure SWITCH associated NCR processes meet HPC business requirements and quality standards. They play a crucial role ensuring NCRs within SWITCH are managed in accordance with regulatory compliance. A SWITCH NCR QE is to ensure they provide proactive support to HPC business and stakeholders to manage SWITCH NCR users’.
Job Responsibility:
Tool Improvements, lead and manage both reactive and proactive improvement initiatives for SWITCH and PowerBI tools, collaborating with stakeholders to identify and implement meaningful enhancements
SWITCH technical functionality implementation / drops (managed via Jira Kanban), coordinate and deliver scheduled Accenture improvement releases, maintaining visibility of progress through Jira Kanban boards and ensuring timely resolution of items
They are responsible for pre and post-implementation testing to identify defects to be reported for resolution prior to release or re-release respectively
Documentation Maintenance, take ownership, maintain and make available to all users a suite of SWITCH NCR guidance material, ensuring content is clear, accurate, and aligned with the latest tool development and process changes
eNZO SWITCH NCR Page Management, oversee updates and structural improvements to the SWITCH NCR eNZO page, maintaining its usability as a go-to resource for all SWITCH NCR stakeholders
PowerBI Reporting, support the development, refinement and maintenance of SWITCH NCR PowerBI dashboards to support data-driven decision-making, improving performance and usability
SWITCH NCR mailbox management, the management of BAU onboarding requests
Requirements:
Background or understanding of Quality Management, including best practice for deployment by large, complex and contract-led organisations
Strong organisational skills
A proactive approach to problem-solving and continuous improvement
The ability to influence and to provide constructive challenge which is accepted by others
The ability to build effective relationships with internal and external stakeholders
Able to support and implement practical solutions, whilst remaining open to the ideas of others
Confident and articulate communicator, able to build effective relationships with internal and external stakeholders, able to speak and present material to a large audience
Able to interface between project teams and with supplier organisations
What we offer:
Free single medical cover and digital GP service
Enhanced parental leave pay
Free membership of employee assistance and parental programmes
Reimbursement towards relevant professional development and memberships