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Quality Engineer

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Antonio

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Quality Engineer to join our team in San Antonio, Texas. In this role, you will play a key part in ensuring product reliability and customer satisfaction by managing warranty processes and driving quality improvement initiatives. You will collaborate with cross-functional teams to analyze failures, implement corrective actions, and contribute to the continuous enhancement of our products and processes.

Job Responsibility:

  • Administer warranty returns by conducting detailed failure analyses and utilizing investigative methods to evaluate returned parts
  • Update and manage customer warranty claims while delivering exceptional customer service
  • Support internal Quality and Engineering teams by providing technical assistance and educating users on product applications
  • Collaborate with accounting teams to ensure warranty credits are accurately applied to appropriate accounts
  • Address customer complaints and lead corrective action efforts using Global 8D methodology, influencing stakeholders such as suppliers, designers, and manufacturers
  • Process engineering changes, deviations, and warranty lab analyses to ensure quality standards are met
  • Monitor customer platforms to track warranty metrics and identify areas for improvement
  • Share insights from warranty analyses across product and customer platforms, incorporating lessons learned into new projects
  • Manage and report on Key Performance Indicators (KPIs), including warranty budgets and product return rates
  • Provide technical guidance to team members on problem-solving techniques and quality methods

Requirements:

  • Minimum of 5 years of experience in quality assurance, reliability systems, or technical service and warranty processes
  • Proficiency in Selenium for web browser automation and manual testing methodologies
  • Familiarity with quality assurance tools such as DFMEA, PFMEA, and Fault Tree Analysis
  • Strong knowledge of root cause failure analysis and product return rate analysis
  • Experience supporting certifications such as TS and UL
  • Ability to effectively manage customer relationships and address concerns
  • Excellent communication and organizational skills with the capacity to handle multiple tasks simultaneously
  • Knowledge of OEM processes and components engineering design
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

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