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We are seeking a detail-oriented Quality Engineer to support our manufacturing operations and serve as a key liaison between production and our customers. This role is responsible for managing customer quality requirements, driving corrective action processes, and maintaining documentation standards in a regulated manufacturing environment.
Job Responsibility
Serve as a primary point of contact for customer quality concerns, complaints, and returns
Manage customer change requests and coordinate responses across departments
Develop and maintain control plans and process documentation
Create, update, and revise PFMEAs
Troubleshoot and analyze internal process failures and nonconformances
Support product testing and validation activities
Author and process corrective action reports (CARs) and quality miscue documentation
Document and analyze in-process failures, rejections, and MRB dispositions
Collect, analyze, and report on production and test system data
Conduct random in-process inspections
Develop forms, templates, work instructions, and test procedures
Collaborate cross-functionally with engineering, operations, and supply chain teams
Requirements
Bachelor's degree in Engineering or a related technical discipline
Experience with ERP/MRP systems (SAP or similar)
Proficiency in Microsoft Office Suite
Familiarity with inspection equipment (calipers, micrometers, etc.) and blueprint reading
Working knowledge of SPC and statistical quality methods
Strong written and verbal communication skills
Ability to build and maintain customer relationships
Strong analytical and problem-solving abilities
Highly organized with the ability to manage multiple priorities concurrently