Quality Deviation Specialist, IKEA

IKEA

Location:
Germany, Dortmund

Category:
Quality Control

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Quality Deviation Specialist (QDS) role at IKEA focuses on analyzing reported quality deviations, collaborating with stakeholders, managing financial settlements, and promoting improved quality processes across the supply chain. The QDS is responsible for ensuring efficient deviation resolution and contributing to IKEA's Quality Direction and Supply Strategy.

Job Responsibility:

Analyse the reported deviations and order discrepancies, define whether they are valid deviations or not and secure collection of proper documentation for root cause analysis
Identify relevant stakeholders connected to a deviation, initiate dialogue and make available all relevant information for a decision to be made on who was the causing party and what action should be taken with affected goods (in transit and/or stock on hand)
Observe patterns and trends in deviations and initiate investigations with concerned stakeholders whenever a recurring problem occurs
Calculate the costs related to a deviation and prepare documents for the financial settlement between the causing party and the owner of the goods
Actively manage the open cases and secure the communication flow among the stakeholders until a solution can be provided and the case can be closed
Ensure utilization of applicable tools and working methods for each specific case and secure alignment within the team
Contribute to the Action Plan activities to secure goals set in line with Quality Direction and Supply Strategy are met
Be an ambassador for quality by actively sharing feedback and lessons learned from handled cases and by collaborating with team members to improve ways of working

Requirements:

IKEA Supply Chain stakeholders and how they impact quality
SCO Quality Direction
ways of working with deviations, root cause analysis and claims
claim and conflict management
reporting and data visualization tools
customer needs and expectations regarding quality performance

Nice to have:

energized by a dynamic environment and navigating through unknown situations
finding the best way to solve a problem and looking for long term solutions
Setting own or team goals and investing energy and drive in reaching them
interacting and collaborating with others. Building trust and partnership to reach common goals
continuously learning and sharing knowledge
understanding the sense of urgency and a 'Quality-First' mindset

What we offer:

diverse backgrounds, perspectives, and skills
work environment free of discrimination and harassment
flexibility to work from home when relevant
equal opportunities
consideration of applications from individuals with disabilities

Additional Information:

Job Posted:
July 11, 2025

Expiration:
August 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Quality Deviation Specialist