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In Supply Chain Operations (SCO), we make IKEA products available for the many people in a simple, affordable, sustainable, and high‑quality way. When something does not go as planned, how we respond makes a real difference for our customers. Quality Deviation Management plays a key role in protecting customer experience, learning from what goes wrong, and reducing the cost of poor quality across IKEA’s global supply chain. Our work connects people, facts, and decisions across functions, countries, and partners, always with the customer in mind. By joining the Quality Deviation team, you become part of a global set‑up where collaboration, learning, and continuous improvement shape how we work every day. As Quality Deviation Specialist, you are close to the cases. You coordinate resolution of quality deviations, connect stakeholders, and ensure issues are handled fairly, efficiently, and with learning in mind.
Job Responsibility
Analyse reported quality deviations and order discrepancies
Secure documentation and validate deviation cases for root cause analysis
Coordinate dialogue between involved stakeholders to resolve cases
Manage deviation cases from opening to closure, ensuring clear communication
Identify trends and recurring issues and initiate investigations
Calculate deviation-related costs and support financial settlements
Ensure correct use of tools, workflows, and working methods
Contribute to action plans linked to quality goals and improvement initiatives
Share learning and feedback to reduce future deviations
Requirements
Enjoys solving problems and working with different stakeholders
Has experience in quality, deviations, claims, or customer-facing operations
Works with accuracy and attention to detail
Is comfortable managing multiple cases in parallel