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Quality Coordinator

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Spain , Tenerife

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Quality Coordinator, you will play a key role in ensuring that every guest experience reflects The Ritz-Carlton Gold Standards. You will act as a champion of quality, service consistency, and operational excellence, working cross-functionally with all departments to ensure every interaction exceeds guest expectations.

Job Responsibility:

  • Ensuring the correct implementation and compliance with The Ritz-Carlton Gold Standards across all areas of the resort
  • Coordinating and following up on internal and external quality audits, as well as action plans derived from them
  • Analyzing guest feedback (GSS, Qualtrics, internal and external surveys) to identify opportunities for continuous improvement
  • Leading quality and operational excellence initiatives in collaboration with all departments
  • Monitoring and following up on guest incidents and complaints, ensuring resolutions aligned with brand standards
  • Preparing quality reports, KPIs, and performance summaries for senior leadership
  • Supporting ongoing training of teams in service standards, quality culture, and guest experience
  • Ensuring proper documentation and updates of quality-related standard operating procedures
  • Actively participating in special projects focused on innovation, service consistency, and guest satisfaction

Requirements:

  • Strong attention to detail, analytical thinking, and a passion for excellence
  • Previous experience in Quality, Guest Experience, Front Office, or operational roles within luxury hospitality or high-standard environments
  • Ability to work cross-functionally with multiple departments and levels of the organization
  • Strong communication, influence, and follow-up skills
  • Proactive, organized, and results-oriented mindset
  • Fluency in English and Spanish
  • Valid work permit for Spain

Nice to have:

  • Additional languages are a strong advantage
  • Experience with quality analysis tools, guest satisfaction platforms, and hotel systems is a plus
What we offer:
  • Competitive salary above market and flexible compensation
  • Explore Rate benefits at more than 9,500 Marriott hotels worldwide, extended to family members, partners, and parents
  • 20% discount on Food & Beverage across all our hotels and 50% discount on the resort’s own culinary offerings
  • Up to 75% discount on flights for Tenerife residents to mainland Spain
  • Corporate benefits with multiple leisure and travel discounts
  • Special birthday gift
  • Complimentary guest stay at our resort after one year of service
  • 13th and 14th salary payments
  • Continuous training through our corporate university
  • Career development and growth opportunities within an international company
  • Complimentary employee meals
  • Uniform and laundry service provided (according to department)
  • Team events, celebrations, and activities
  • Participation in corporate social responsibility initiatives
  • Comprehensive company-sponsored medical care

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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