Quality Coordinator

• Collecting and logging all product quality feedback across all areas of the business
• Following product quality investigations
• Documenting and communicating progress and outcomes to appropriate stakeholders
• Serving as primary intake point for credit requests
• Logging each credit request with unique identifier
• Managing shared image drive
• Communicating credit decisions to appropriate teams
• Compiling summaries of quality-related credit requests fortnightly
• Processing weekly and monthly reports from Customer Care and Customer Services
• Initiating requests for retention samples
• Maintaining shop returns schedule
• Carrying out regular product checks on upcoming products
• Performing spot checks of stock based on quality defect trends
• Overseeing organization and maintenance of finished product library
• Any other administration duties

• Good administrative skills
• ability to confidently communicate with all areas of the business
• keen eye for generating and analyzing data
• good understanding of the manufacturing rooms and products made in each area
• competence on google sheets / spreadsheets
• passion for product quality
• sociable and friendly personality

experience with power BI

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 10% Employee Owned
• Wellbeing & mindfulness sessions
• Access to employee-led Community Networks
• Tailored gender affirming care