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Diasorin Logo Diasorin · Quality Control

Quality Control Technician I

United States, Cypress, California Employment contract 20.12 - 24.60 USD / Hour · Job Posted February 03, 2026
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Job Description

Diasorin is a global leader in diagnostic solutions. This role involves receiving and documenting customer complaints, performing lab duties for troubleshooting, and contributing to knowledge databases as part of a 2nd shift team dedicated to improving healthcare worldwide.

Job Responsibility

  • Receiving complaints and inquiries from customers and partners for all Luminex supported products
  • Documenting all customer communications, triage complaints as required, and lead investigations for issue resolution
  • Contributing to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical Support
  • Performing laboratory duties when needed as part of troubleshooting efforts, coordinating with other departments for customer management and issue resolution
  • Perform independent data analysis and problem solving
  • Ensure customer satisfaction by receiving assay, hardware, and software complaints and inquiries, resolving issues or triaging to the appropriate resource
  • Exercise independent judgment to manage customer complaints and inquiries
  • Responsible for managing workload and scheduling to ensure goals and deadlines are met
  • Document all customer calls, emails, and interactions in the call center database
  • Perform laboratory experiments in support of product investigations or perform product testing
  • Contribute to the Knowledge Management database
  • Update the customer Install Base per departmental processes
  • Coordinate with other departments for customer management and issue resolution
  • Support Technical Applications Specialists in complaint handling
  • Train new employees on processes and procedures
  • On-call responsibilities for 7x24x365 operations
  • Ability to work non-standard hours
  • limited travel may be required
  • Adherence to goals/competencies program
  • Other duties as assigned

Requirements

  • Bachelor’s degree in Biology, Molecular Biology, or similar discipline with 0-2 years related experience or an equivalent combination of education and related work experience
  • Practical experience in a clinical or research laboratory
  • Knowledge of laboratory processes and procedures
  • Experience working independently in a fast-paced environment with exhibited ability to adjust to rapidly changing priorities
  • Ability to communicate clearly and professionally, in verbal and written format
  • Ability to work independently and as part of a team
  • Fluent in English

Nice to have

  • Customer-facing work experience
  • Experience in a GMP environment
  • Experience with ISO, FDA, and/or USDA guidelines
  • Experience with Salesforce.com CRM
  • Familiarity with CLIA, CAP, and JCAHO requirements

What we offer

  • comprehensive plan of health benefits
  • retirement and financial wellbeing
  • time off programs
  • wellbeing support and perks
  • may be eligible to participate in an annual incentive program
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