Quality Control Supervisor

• Develop, implement, and monitor warehouse quality control procedures
• Conduct routine audits of receiving, picking, packing, shipping, and inventory processes
• Ensure compliance with company SOPs, safety standards, and customer-specific requirements
• Investigate and resolve quality discrepancies, damages, and customer complaints
• Maintain documentation for quality metrics, corrective actions, and audit results
• Oversee cycle count programs and root cause analysis for inventory variances
• Partner with inventory control and operations teams to reduce shrinkage and errors
• Monitor key quality KPIs (order accuracy, damage rates, returns, mis-picks)
• Implement corrective and preventive action plans (CAPA)
• Train warehouse associates on quality standards and best practices
• Conduct performance evaluations and provide coaching for improvement
• Promote a culture of accountability, safety, and continuous improvement
• Participate in internal and external audits
• Prepare and present quality performance reports to leadership
• Track trends and implement proactive quality initiatives
• Maintain quality documentation in accordance with company and regulatory standards

• Bachelor’s degree in Supply Chain, Business, Industrial Engineering, or related field preferred
• 3–5 years of warehouse, distribution, or logistics experience
• 1–3 years of supervisory or team lead experience
• Experience in high-volume distribution environments preferred
• Strong understanding of warehouse operations and inventory management systems (WMS)
• Experience with cycle counting and inventory reconciliation
• Ability to conduct root cause analysis and implement corrective actions
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Excel and reporting tools
• Excellent communication and leadership abilities
• Knowledge of OSHA and warehouse safety standards

Preferred Six Sigma certification (Green Belt or higher)

• 401(k)
• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance