CrawlJobs Logo
Robert Half Logo Robert Half · Quality Control

Quality Control Manager

United States, Arlington Heights · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Quality Control Manager to lead and strengthen the quality assurance program supporting mortgage servicing operations in the Northwest suburbs of Chicago Illinois. This role will shape review standards, evaluate borrower and client interactions, and translate findings into practical improvements that elevate service, compliance, and operational consistency. The position also works closely with leadership and cross-functional teams to identify risk patterns, support corrective action plans, and enhance the overall customer experience.

Job Responsibility

  • Build, manage, and refine a quality assurance framework for customer-facing mortgage servicing functions, with a strong focus on call reviews and service consistency
  • Evaluate recorded borrower and client communications to measure professionalism, accuracy, policy adherence, and regulatory compliance
  • Create and maintain scorecards, review criteria, and testing approaches that support fair and effective quality evaluations across teams
  • Examine complaint activity, customer feedback, and performance data to uncover recurring issues, service gaps, and opportunities for improvement
  • Recommend and help implement actions that improve borrower satisfaction, strengthen first-contact resolution, and raise overall service standards
  • Work with Compliance and operational leaders to ensure monitoring practices reflect current regulatory requirements, client expectations, and emerging risk areas
  • Oversee remediation tracking by confirming that identified deficiencies are addressed and corrective actions are completed effectively
  • Prepare reporting for leadership that summarizes quality trends, key metrics, risk observations, and performance insights
  • Coach managers and team members on review outcomes and contribute to training initiatives based on quality results and operational trends
  • Partner with departments including Customer Service, Cashiering, Tax and Insurance, Loan Administration, and Investor Services to resolve escalations and improve borrower outcomes

Requirements

  • 5+ years of experience in mortgage servicing, customer service operations, call center quality assurance, compliance monitoring, or a related financial services environment
  • Demonstrated background in designing or administering quality review programs, scorecards, call monitoring processes, and performance measurement tools
  • Working knowledge of mortgage servicing regulations, client requirements, and applicable state and industry compliance standards
  • Strong analytical skills with the ability to interpret quality results, complaint patterns, customer satisfaction indicators, and operational metrics
  • Experience identifying root causes, recommending corrective actions, and supporting process improvements in a regulated setting
  • Proficiency with Microsoft Office applications, including the ability to prepare reports, analyze data, and present findings clearly
  • Sound judgment and the ability to balance service expectations with compliance obligations and contractual requirements

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Quality Control Manager

8 matching positions

Quality Control Manager

Location
Location
United States , Various domestic locations
Salary
Salary:
Not provided
caddellplans.com Logo
Caddell Construction
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineer, Architect, or Construction Management Degree
  • Current professional engineer registration or current licensed architect
  • 10 years construction experience and at least 4 years of experience as a QC Manager
  • Familiarity with EM 385-1-1 requirements
  • Experience with hazard identification, safety compliance, & sustainability
  • Obtain a Construction Quality Management Training Certification
  • Good written and verbal communication skills
  • Strong computer skills, especially Microsoft Office suite and web-based tools
  • Must have the ability to crawl, climb, walk, reach with hands and arms, bend, kneel, crouch, stand for longs periods of time, lift and hold in excess of 50lbs, talk, hear and occasionally sit
  • Must have the ability to withstand confined spaces and or/extreme heights while negotiating tasks at hand in a safe manner to themselves and/or others
Job Responsibility
Job Responsibility
  • Responsible for contract compliance and the administration and implementation of the quality control system as described in the Caddell Quality Control Manual for the assigned project
  • Identifies quality control problems and recommends, initiates and provides solutions to the problems and ensures no concealment of deficiencies
  • Ensures that company standards, as outlined in the Caddell Quality Control Manual, are effectively implemented and provides notification to corporate management of quality problems
  • Acts as liaison with owner, regulatory agencies, subcontractors and/or internal departments on quality related matters as required
  • Performs, schedules, and witnesses inspections and testing
  • Monitors construction activities and documents results
  • Issues reports to subcontractors regarding their quality deficiencies and remediation requirements
  • Ensures adequate corrective measures are implemented in cases of noncompliance
  • Reviews work for compliance
  • Maintains updated contract documents, drawings, specifications, as-builts, request for information and approved submittals
What we offer
What we offer
  • Paid vacations
  • company-paid holidays
  • company-funded medical insurance
  • Company joint funding of dental and vision insurance
  • life and disability plans to full-time employees
  • 401k match
  • gym membership reimbursement
  • use of company condominiums
  • Fulltime
Read More
Arrow Right

Quality Control Manager

The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NO...
Location
Location
United States , Chicago
Salary
Salary:
80000.00 - 85000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in mortgage servicing, customer service operations, call center quality assurance, compliance monitoring, or related financial services functions
  • Demonstrate knowledge of quality assurance testing methodologies preferred
  • Working knowledge of mortgage servicing regulations including RESPA, CFPB servicing requirements, UDAAP, FDCPA, FCRA, SCRA, and applicable state regulations
  • Experience designing and administering quality assurance testing programs, quality scorecards, call monitoring frameworks, and performance measurement systems
  • Strong analytical capabilities with experience interpreting quality metrics, customer satisfaction data, complaint trends, and operational performance indicators
  • Proficiently and effectively present written information and respond to questions from groups of managers, clients, customers, and the general public
  • Thorough knowledge of and comfort with the Microsoft Office Suite applications
  • Strong comfort level with technology, including ability to adapt to new systems quickly and easily
  • Thorough knowledge of and comfort with the Microsoft office suite applications
Job Responsibility
Job Responsibility
  • Develop, administer, and continuously improve the call monitoring and quality assurance program
  • Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards
  • Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams
  • Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements
  • Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality
  • Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions
  • Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements
  • Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks
  • Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed
  • Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • bonus
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Quality Control Manager

This position shall have overall responsibility for the contractor's quality con...
Location
Location
United States , Portsmouth
Salary
Salary:
110000.00 - 130000.00 USD / Year
cbregds.com Logo
CBRE Government & Defense Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate Degree related to field
  • 5 years experience in preparing and enforcing quality management programs (QMS) on contracts of similar size, scope and complexity
  • Experience working on DHA or USACE projects in active military medical facilities
  • OSHA 30 Certification
  • USACE CQMC Certification
  • First Aid/CPR
  • Knowledge of OSHA safety regulations and PPE procedures
  • Ability to conduct accident investigations and safety inspections
  • Strong written and oral communication skills
  • Extensive knowledge of 3-Phases of Control (Preparatory, Initial, and Follow-up)
Job Responsibility
Job Responsibility
  • Administer quality control management program
  • Responsible for overall quality assurance program
  • Monitor and inspect all delivery orders for compliance
  • Maintain records of inspections and certifications
  • Prepare monthly reports depicting findings of quality inspections
  • Periodically review the quality control program to ensure compliance
  • Examine processes for preventative and corrective maintenance
  • make suggestions based on findings
  • Perform inspections and re-inspections to ensure problems have been resolved
  • Collect data for the DMLSS system entry by the Government
What we offer
What we offer
  • medical
  • well-being
  • financial planning
  • short-term incentives benefits
  • Fulltime
Read More
Arrow Right

Quality Control Manager

This position shall have overall responsibility for the contractor's quality con...
Location
Location
United States , Ft. Sam Houston
Salary
Salary:
70000.00 - 90000.00 USD / Year
cbregds.com Logo
CBRE Government & Defense Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two (2) years of experience in quality control evaluation, inspection, and reporting within construction or facility management operations, plus a minimum of two (2) years of experience supporting healthcare facilities of similar size and operational complexity
  • Strong written and oral communication skills
Job Responsibility
Job Responsibility
  • Administer quality control management program
  • Responsible for overall quality assurance program
  • Monitor and inspect all delivery orders for compliance
  • Maintain records of inspections and certifications
  • Prepare monthly reports depicting findings of quality inspections
  • Periodically review the quality control program to ensure compliance
  • Examine processes for preventative and corrective maintenance
  • make suggestions based on findings
  • Perform inspections and re-inspections to ensure problems have been resolved
  • Collect data for the DMLSS system including work orders and equipment history
What we offer
What we offer
  • medical
  • well-being
  • financial planning
  • short-term benefits
  • Fulltime
Read More
Arrow Right

Quality Control Manager

The Quality Control Manager is responsible for managing the quality function to ...
Location
Location
United States , Pevely
Salary
Salary:
Not provided
ardaghgroup.com Logo
Ardagh Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • Five years of experience in manufacturing quality
  • Two years of experience leading in a manufacturing environment
  • Must be able to handle multiple tasks in a team-based environment
  • Must have excellent presentation, interpersonal, and communication skills to interact effectively with management and outside customers
  • Must have excellent problem-solving, planning, and organizational skills
  • Must be proficient with Microsoft Office Suite
  • Prior experience working with a quality management system
Job Responsibility
Job Responsibility
  • Maintain all pertinent records in order to adequately monitor quality performance and standards
  • Review customer complaints with the appropriate plant department to ensure corrective action measures are applied to prevent the reoccurrence
  • Support corporate and plant quality system policies and procedures
  • Manage all ware audits, reports, and findings along with recommended corrective action plans
  • Implement various quality programs and coordinate customer partnerships
  • Interact with customers and customer service representatives to solve problems and foster strong customer relations
  • Perform activities necessary for the effective management of the quality department including the selection of employee's salary administration, identifying employee development opportunities, and performance reviews
  • Establish and maintain a safe, sustainable, and healthy work environment
  • Manage a unionized workforce
What we offer
What we offer
  • Medical, prescription, dental and vision plans
  • Flexible Spending Accounts (FSA)
  • Life insurance
  • 401(k) retirement plan with company match
  • Paid holidays and vacation
  • Short- and Long-Term Disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Apprenticeship programs
  • Professional and personal development opportunities through Employee Resource Groups
  • Fulltime
Read More
Arrow Right

Quality Control Manager

CMS Corporation is currently seeking a Quality Control Manager (QCM)/Asst. Proje...
Location
Location
Australia
Salary
Salary:
Not provided
cmscorp.com Logo
CMS Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of five (5) years of combined experience as a Superintendent, QC Manager, Project Manager, Construction Manager, or Project Engineer on similar contracts
  • Minimum of two (2) years direct experience as a QC Manager
  • Completed the Construction Quality Management (CQM) for Contractors course within the past 5 years or must obtain within 90 days of award
  • Must be capable of reviewing construction drawings, speaking and writing English and interpreting critical path schedules
  • Must be familiar with EM 385-1-1 Appendix Q requirements and able to oversee construction involving activities such as excavation, confined space entry, fall protection, electrical work, cranes, and rigging
  • Must be on-site when work relevant to their area of oversight is being performed
  • Bachelor’s degree from an accredited institution in Engineering, Construction Management, Architecture, Engineering Technology, or a related field
  • CQM certification required (current or within 90 days of contract award)
  • Completion of OSHA 30-Hour and 40-Hour Contract Safety Awareness Courses (within 60 days)
  • Strong working knowledge of EM 385-1-1 and associated regulations
Job Responsibility
Job Responsibility
  • Participate in key project meetings including preconstruction, coordination, and progress meetings
  • Lead and document the Three-Phase Quality Control process
  • Schedule and manage Preparatory and Initial Phase meetings and report on outcomes
  • Coordinate with the Superintendent to stop non-conforming work and log deficiencies
  • Submit daily QC reports with photo documentation
  • Coordinate submittal reviews and maintain submittal registers
  • Track and review testing activities and maintain logs and reports
  • Maintain daily updates to as-built drawings and ensure proper documentation of changes
  • Ensure all materials and work are in compliance with contract requirements
  • maintain a rework log
What we offer
What we offer
  • Competitive compensation
  • comprehensive benefits package
  • Fulltime
Read More
Arrow Right

Quality Control Manager

We're seeking a Quality Control Manager to oversee quality assurance and control...
Location
Location
United States , Washington
Salary
Salary:
80400.00 - 105000.00 USD / Year
belden.com Logo
Belden, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree in Mechanical Engineering, Industrial Engineering, or a related field (or equivalent experience)
  • Minimum 5 years of quality control/assurance experience in metal fabrication or a manufacturing environment
  • Strong knowledge of metalworking processes including welding, cutting, forming, and machining
  • Familiarity with industry standards (e.g., ISO 9001, AWS, ASME)
  • Proficiency in interpreting technical drawings and GD&T (Geometric Dimensioning and Tolerancing)
  • Experience with quality tools and methodologies (e.g., SPC, FMEA, Six Sigma)
  • Excellent leadership, communication, and problem-solving skills
Job Responsibility
Job Responsibility
  • Develop, implement, and maintain the plants quality management system in accordance with ISO standards or other relevant certifications
  • Supervise quality control inspectors and technicians, providing training, scheduling, and performance evaluations
  • Inspect materials, components, and finished products using appropriate tools and techniques (e.g., calipers, micrometers, CMM, weld inspections)
  • Establish and enforce quality procedures, standards, and specifications throughout the production process
  • Lead root cause analysis and corrective action processes (RCA, 8D, or similar methodologies)
  • Maintain documentation and quality records, including inspection reports, test data, and calibration logs
  • Collaborate with engineering, production, and procurement teams to resolve quality issues and implement process improvements
  • Conduct internal and external audits
  • coordinate customer and regulatory inspections
  • Monitor and analyze quality metrics (e.g., defect rates, rework, scrap rates) and prepare reports for management
What we offer
What we offer
  • health/dental/vision
  • long term/short term disability
  • life insurance
  • HSA/FSA
  • matching retirement plans
  • paid vacation
  • parental leave
  • employee stock purchase plan
  • paid leave for volunteer work in your community
  • training opportunities
  • Fulltime
Read More
Arrow Right

Quality Control Manager

Our client, a rapidly expanding and innovative leader in the beef processing ind...
Location
Location
United States , Madill
Salary
Salary:
125000.00 - 150000.00 USD / Year
brainworksinc.com Logo
BrainWorks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven leadership experience in Quality Control within a USDA-regulated, SQF- or BRC-certified meat or protein processing environment
  • Deep knowledge of food safety systems, regulatory compliance frameworks, and process control methodology
  • Experience specifically in beef processing is strongly preferred
  • Strong analytical skills with the ability to interpret yield data, QC metrics, and production performance indicators
  • Demonstrated ability to work cross-functionally
  • Hands-on leadership style
  • Excellent communication skills
  • Bachelor’s degree in Food Science, Animal Science, or a related field preferred
  • Must thrive in a fast-paced, high-action environment
Job Responsibility
Job Responsibility
  • Lead and manage all Quality Control functions across production, including in-process monitoring, finished product inspection, and daily floor presence
  • Ensure full compliance with USDA regulations, BRC certification standards, and all applicable food safety requirements
  • Own product specification adherence
  • Identify and resolve quality deviations in real time
  • implement corrective and preventive actions (CAPAs)
  • Partner cross-functionally with Production, QA, and Operations leadership
  • Track and analyze yield performance metrics
  • report trends and drive continuous improvement initiatives
  • Manage and develop QC staff
  • Oversee finished goods verification processes
What we offer
What we offer
  • bonus
  • Relocation assistance provided based on candidate needs
  • Fulltime
Read More
Arrow Right