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The Quality Control Inspector is responsible for real time opening, inspections, disposition and re-wrapping of all REF Inspect Returns merchandise. The Quality Control Inspector reports issues to the QC Inspection Lead or QC Manager for documentation, and researches customer account comments and information in SAP and RP. This role supports the QC Inspection Lead or QC Manager to ensure all End of Day (EOD) tasks are completed.
Job Responsibility:
Confirm systemic resting location of merchandise and note lock code
Confirm systemic reason code of merchandise to aid in disposition
Use REF Inspect Report to gain additional systemic information to aid in disposition
Using documented opening procedure, open packaging and inspect merchandise
Using all available systemic information and physical condition of merchandise, disposition to RTS, CLR, TRASH, REPAIR
Using documented opening and re-wrap procedure, fully package and secure merchandise for handling
Systemically relocate merchandise to new appropriate location
Take digital photos to support reporting measure within Return/QC department
Material Handling merchandise to and from floor location throughout shift as needed
Communicate with Returns/QC Lead and other Returns management staff to identify issues
Recognize trends and patterns in merchandise damages and report to Lead
All other duties as assigned
Requirements:
Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position
High School Diploma or equivalent experience in a Warehouse atmosphere
Skilled at multi-tasking and managing competing priorities
Working knowledge of Windows Applications including Word, Excel and Outlook
Detail oriented and accurate
Demonstrates ability to quickly recognize and diagnose trends and patterns in product damages and location of damages
Must be at least 18 years old
Nice to have:
General knowledge of warehouse/distribution center operations
What we offer:
Competitive Medical, Dental, and Vision Insurance
Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance options
Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
Employee Discount starting on Day 1, plus exclusive partner discounts