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Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world. Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth. The Quality Control & Purchasing Manager oversees all West Carrollton quality systems and purchasing activities to ensure materials, processes, and finished goods meet customer, regulatory, and company standards. This role is responsible for being the corporate and customer liaison for quality and Domtar’s Central Purchasing group including managing supplier relationships, overseeing raw material procurement, and driving continuous improvement across the manufacturing operation. The manager works closely with Production, Engineering, Maintenance, and Corporate Quality to protect product integrity, reduce waste, and support efficient, cost‑effective operations.
Job Responsibility:
Direct the development, implementation and maintenance of information and analysis systems designed to provide critical quality information in a format which allows process and product optimization
Leads the plant in the development, implementation, maintenance, and auditing of quality systems and procedures to ensure our customers' quality expectations are met every time
Primary liaison to the corporate quality and purchasing teams as well as the plant point of contact for customers
Interfaces with production departments for grade development trials and specifications
Research complaints to determine root causes and develops, implements, and audits corrective actions to prevent re-occurrence
Manage improvement activities in both the process and quality areas with the goal of efficiency increases and reduced cost of complaints
Implement latest best practices
Identify trends from the complaint data base and from collected analyses
Resolve quality problems and customer complaints
Put in place realistic and effective corrective measures to avoid a recurrence of a quality problem
Plans, organizes, and supervises the comprehensive purchasing and storeroom functions at the West Carrollton facility
Negotiates pricing, terms and conditions for major and routine purchases with suppliers and contractors, reducing risk and lowering spend at the facility
Works with all West Carrollton and corporate purchasing departments when creating RFP’s and completing sourcing decisions related to chemicals, maintenance parts, and services
Assists in Capital and Major Maintenance Procurement
Responsible for aligning purchasing objectives with business goals
Requirements:
A university degree in chemical engineering, chemistry, paper sciences, or related technical field
Must have a minimum of 5+ years in Quality Management
Demonstrates a strong customer‑focused mindset, with a proactive approach and a collaborative team orientation
Possesses solid technical knowledge of departmental processes, policies, and procedures
Applies advanced analytical and critical‑thinking capabilities, supported by a proven track record in effective problem‑solving
Builds and sustains productive working relationships across all organizational levels
Recognized for being dynamic, resourceful, composed under pressure, thorough, and consistently taking initiative
Exhibits strong time‑management skills, with the ability to plan, prioritize, and follow through on commitments
Maintains a high level of rigor, attention to detail, and sound analytical judgment
Known for bringing forward innovative ideas and contributing to continuous improvement
Demonstrates a solid understanding of Supply Chain, Materials Management, and procurement principles