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The Quality Clerk is responsible for auditing, analyzing, and reviewing processes within the department.The Quality Clerk ensures compliance to in-house specifications, standards, and good business practices. Additionally, the Quality Clerk will provide training support to supervisors.
Job Responsibility:
Review production and efficiency standards within operation
Perform random audits throughout project
Attend quality monitor sessions with manager and client
Recommend ideas to improve production standards
Prepare and present daily, weekly, and monthly statistical information to management staff regarding quality assurance
Review/recommend training of all staff
Monitor production goals
Perform customer service silent monitoring sessions
Examines project operations for accuracy and conformity to contractual guidelines
Receive cross-training for all projects
Other duties as assigned
Requirements:
High school diploma or general education degree (GED)
One to three months related experience and/or training
or equivalent combination of education and experience
Ability to provide effective coaching and feedback to staff with ultimate goal of team success
Ability to process and retrieve information from a computerized database
Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)
Ability to effectively communicate in a courteous and professional service level at all times
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