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In Supply Chain Operations (SCO), we make IKEA products available for the many people in a simple, affordable, sustainable, and high-quality way. When something does not go as planned, how we respond makes a real difference for our customers. Quality Deviation Management plays a key role in protecting customer experience, learning from what goes wrong, and reducing the cost of poor quality across IKEA’s global supply chain. Our work connects people, facts, and decisions across functions, countries, and partners, always with the customer in mind. By joining the Quality Deviation team, you become part of a global set-up where collaboration, learning, and continuous improvement shape how we work every day. As Quality Business Analyst, you strengthen quality deviation management through data, insights, and analysis. You help the organisation understand where to focus and how to improve.
Job Responsibility
Identify, collect, and validate data from multiple sources related to quality deviations
Analyse trends, patterns, and root causes to highlight high-impact improvement areas
Support goal setting, prioritisation, and action planning through analytics
Develop and maintain reports, dashboards, and performance insights
Work closely with Business Navigation and quality teams to define and follow up KPIs
Support teams with data analysis to address business issues and improvement opportunities
Contribute to competence development by supporting others in data and insight usage
Take part in projects and global assignments connected to quality development
Engage in forums to improve ways of working, tools, and learning within non-compliant flows.
Requirements
Enjoys working with data and turning numbers into clear insights
Has experience in business analysis, reporting, or data analytics
Understands how supply chain stakeholders influence quality performance
Is comfortable working in a global, stakeholder-rich environment
Communicates insights in a simple and structured way