Quality Audit Analyst

• Conduct thorough audits of enrollment forms submitted by customers to ensure accuracy and compliance
• Analyze audit results to identify trends and create detailed reports for performance improvement
• Develop, maintain, and track performance-related reports to monitor progress and quality standards
• Perform quality reviews of new and updated benefit plans to verify proper setup and accuracy
• Document all audit findings and work performed based on established guidelines and standards
• Provide constructive feedback to teams to minimize errors and enhance operational processes
• Collaborate with internal and external stakeholders to address quality concerns and implement solutions
• Support additional tasks and projects as assigned to meet organizational goals

• Proven experience in quality assurance, auditing, or a related field
• Strong analytical skills with the ability to identify trends and propose data-driven solutions
• Proficiency in creating and managing detailed reports to track performance metrics
• Familiarity with benefit functions and enrollment processes, including reviewing and verifying plan setups
• Excellent attention to detail and ability to adhere to established quality standards
• Effective communication skills to provide clear feedback and collaborate with teams
• Ability to work independently and manage tasks within established timelines

Experience with healthcare systems such as TRICARE or NIS is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan