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Quality Assurance

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Thoth AI

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Location:
Bangladesh , Dhaka

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented QA professional to ensure accuracy and consistency in daily operations by reviewing agents’ work, handling case disputes, and tracking performance. You will monitor quality trends, identify risks, and support continuous improvement through coaching and feedback. The role also involves participating in calibration sessions to align on standards and collaborating with Team Leads/OMs on operational support. Additionally, you will assist in reporting and documentation to maintain quality and process alignment. This role is ideal for someone who is analytical, proactive, and passionate about driving operational excellence through quality assurance.

Job Responsibility:

  • Review daily samples of agents’ tasks to ensure quality and identify errors
  • Act as the arbitrator in the ROCK system to verify the correctness of disputed cases and ensure the final decision aligns with policy
  • Track agents’ accuracy on a daily basis and flag any risks or drops in performance
  • Join calibration sessions with BDQA to ensure consistent policy understanding across the team
  • Provide regular coaching and constructive feedback to help agents improve their quality
  • Prepare or update reports and documentation required for quality monitoring and operational alignment
  • Annotating data related to audio, captions, and photos in order to identify potential violations within a piece of content
  • Collaborating with the QA, and another team member to ensure the project going smoothly
  • Maintaining quality, productivity, and utilization rate as defined by the project

Requirements:

  • Diploma or bachelor’s degree in any field (preferred in Linguistics, Communication, or related disciplines)
  • Proficient in English
  • Prior experience in QA position in data labelling, content moderation, or annotation projects is an advantage
  • Attention to detail and Ability to follow complex guidelines
  • Quick to adapt to guideline changes

Nice to have:

Prior experience in QA position in data labelling, content moderation, or annotation projects

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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