Quality Assurance Supervisor Job at PRWT Services, Inc. (Philadelphia)

Job Description

Would you like to be a part of a team that values strong work ethics, have a flexible work schedule, as well as meeting interesting people? Look no further, PRWT has an exciting opportunity for you. We are currently accepting resumes for the position of Quality Assurance Supervisor, conveniently located within Center City of Philadelphia. PRWT Services, Inc. is a high-performance provider of business process outsourcing (BPO) and facilities management services to governmental and commercial clients nationwide.

Job Responsibility

Enforce company and department policies and procedures
Maintain verbal, written email to manager regarding department
Prepares work schedule to expedite workflow
Maintain staff personnel file which include time and attendance records
Completes daily and weekly payroll
Monitor all lunch and break records
Responsible for coaching, counseling, and /or corrective actions of staff
Responsible for staff motivation
Responsible for staff development and training
Monitor staff efficiency standards daily
Assist staff with job duties when needed
Assigns duties and examines work for accuracy
Maintain communications with all clients via verbal and email when necessary
Follows up requests with clients
Completes daily, weekly, and monthly departmental reports
Keep record of all departmental work completed
Make necessary corrections/changes of any errors
Communicate with client in absence of Manager
Schedule and Monitor Offsite Audits
Create and Maintain Greeter schedule
Other duties as assigned

Requirements

Excellent communications skills with the ability to speak clearly and accurately respond to citizens
Ability to learn and apply knowledge accordingly
Must be reliable, on time and in attendance on a daily basis
Ability to process and retrieve information from a computerized database
Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)
Ability to effectively communicate in a courteous and professional service level at all times
High School diploma or general education degree (GED)
Possess at least three (3) years prior experience in the performance of Quality Assurance functions
Possess at least two years previous supervisory/management experience
or equivalent combination of education and experience
Ability to read, write, and understand English and/or Spanish
Ability to add, subtracts, multiply and divide
Ability to apply common sense
Ability to deal with varied situations
Ability to demonstrate excellent interpersonal business writing and analytical skills

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Quality Assurance Supervisor

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