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Quality Assurance Supervisor

United Kingdom, Ashford 28000.00 - 30000.00 GBP / Year · Job Posted October 10, 2025
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Job Description

Our client is seeking an enthusiastic Quality Assurance Supervisor to join their team! If you are passionate about coaching and compliance, and you thrive in a regulated environment, this is the perfect opportunity for you! At our client's organisation, you'll be part of a vibrant team that values collaboration, innovation, and growth. You'll have the opportunity to make a difference through your work, helping to shape the future of the company and enhance customer experiences.

Job Responsibility

  • Overseeing Training & Competence for internal and external sellers, reviewers, and the servicing team
  • Conducting call assessments, leading effective feedback sessions, and providing comprehensive training
  • Staying updated on client's products, systems, and relevant supervision licences
  • Delivering constructive coaching and feedback to team members
  • Identifying trends and proactively addressing emerging issues for continuous improvement
  • Supporting training programmes on bulletins, frameworks, and individual development needs
  • Contributing to investigations and implementing process improvements post-review
  • Ensuring compliance with the Customers With Additional Needs framework
  • Collaborating with partners and leadership for the annual AR Review preparation
  • Managing GDPR breaches and Subject Access Requests with diligence
  • Acting as a role model, demonstrating integrity and building trust within the team
  • Fostering effective relationships across the organisation to enhance teamwork
  • Ensuring compliance with external legislation and internal policies
  • Taking on ad-hoc projects to enhance customer experience and support business strategy

Requirements

  • Proven track record in Quality Assurance, Training & Compliance or Team Supervisor experience within a regulated business
  • Experience in delivering impactful feedback and coaching to individuals and groups
  • Strong verbal and written communication skills with an eye for detail
  • Excellent organisational skills and proficiency in Microsoft Office
  • A proactive approach to identifying trends and addressing issues
  • A passion for training and a commitment to achieving excellent customer outcomes

What we offer

  • 26 days annual leave plus bank holidays
  • Birthday day off in addition to annual leave
  • Option to buy/sell 5 days holiday per year
  • Health Cash Plan
  • Death in Service
  • Pension
  • Free Parking at all of the offices
  • Fortnightly fruit deliveries
  • Team lunch provided once a month
  • Team social events twice a year
  • 12 days working from home per year

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