Quality Assurance Supervisor Job at Office Angels (Tenterden, Kent)

Quality Assurance Supervisor

Our client is seeking an enthusiastic Quality Assurance Supervisor to join their...

Location

United Kingdom , Ashford

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven track record in Quality Assurance, Training & Compliance or Team Supervisor experience within a regulated business
Experience in delivering impactful feedback and coaching to individuals and groups
Strong verbal and written communication skills with an eye for detail
Excellent organisational skills and proficiency in Microsoft Office
A proactive approach to identifying trends and addressing issues
A passion for training and a commitment to achieving excellent customer outcomes

Job Responsibility

Overseeing Training & Competence for internal and external sellers, reviewers, and the servicing team
Conducting call assessments, leading effective feedback sessions, and providing comprehensive training
Staying updated on client's products, systems, and relevant supervision licences
Delivering constructive coaching and feedback to team members
Identifying trends and proactively addressing emerging issues for continuous improvement
Supporting training programmes on bulletins, frameworks, and individual development needs
Contributing to investigations and implementing process improvements post-review
Ensuring compliance with the Customers With Additional Needs framework
Collaborating with partners and leadership for the annual AR Review preparation
Managing GDPR breaches and Subject Access Requests with diligence

What we offer

26 days annual leave plus bank holidays
Birthday day off in addition to annual leave
Option to buy/sell 5 days holiday per year
Health Cash Plan
Death in Service
Pension
Free Parking at all of the offices
Fortnightly fruit deliveries
Team lunch provided once a month
Team social events twice a year

Fulltime

Quality Assurance Supervisor

Our client is seeking an enthusiastic Quality Assurance Supervisor to join their...

Location

United Kingdom , Ashford

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven track record in Quality Assurance, Training & Compliance or Team Supervisor experience within a regulated business
Experience in delivering impactful feedback and coaching to individuals and groups
Strong verbal and written communication skills with an eye for detail
Excellent organisational skills and proficiency in Microsoft Office
A proactive approach to identifying trends and addressing issues
A passion for training and a commitment to achieving excellent customer outcomes

Job Responsibility

Overseeing Training & Competence for internal and external sellers, reviewers, and the servicing team
Conducting call assessments, leading effective feedback sessions, and providing comprehensive training
Staying updated on client's products, systems, and relevant supervision licences
Delivering constructive coaching and feedback to team members
Identifying trends and proactively addressing emerging issues for continuous improvement
Supporting training programmes on bulletins, frameworks, and individual development needs
Contributing to investigations and implementing process improvements post-review
Ensuring compliance with the Customers With Additional Needs framework
Collaborating with partners and leadership for the annual AR Review preparation
Managing GDPR breaches and Subject Access Requests with diligence

What we offer

26 days annual leave plus bank holidays
Birthday day off in addition to annual leave
Option to buy/sell 5 days holiday per year
Health Cash Plan
Death in Service
Pension
Free Parking at all of the offices
Fortnightly fruit deliveries
Team lunch provided once a month
Team social events twice a year

Fulltime

Quality Assurance Supervisor

Our client is seeking an enthusiastic Quality Assurance Supervisor to join their...

Location

United Kingdom , Dover

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven track record in Quality Assurance, Training & Compliance or Team Supervisor experience within a regulated business
Experience in delivering impactful feedback and coaching to individuals and groups
Strong verbal and written communication skills with an eye for detail
Excellent organisational skills and proficiency in Microsoft Office
A proactive approach to identifying trends and addressing issues
A passion for training and a commitment to achieving excellent customer outcomes

Job Responsibility

Overseeing Training & Competence for internal and external sellers, reviewers, and the servicing team
Conducting call assessments, leading effective feedback sessions, and providing comprehensive training
Staying updated on client's products, systems, and relevant supervision licences
Delivering constructive coaching and feedback to team members
Identifying trends and proactively addressing emerging issues for continuous improvement
Supporting training programmes on bulletins, frameworks, and individual development needs
Contributing to investigations and implementing process improvements post-review
Ensuring compliance with the Customers With Additional Needs framework
Collaborating with partners and leadership for the annual AR Review preparation
Managing GDPR breaches and Subject Access Requests with diligence

What we offer

26 days annual leave plus bank holidays
Birthday day off in addition to annual leave
Option to buy/sell 5 days holiday per year
Health Cash Plan
Death in Service
Pension
Free Parking at all of the offices
Fortnightly fruit deliveries
Team lunch provided once a month
Team social events twice a year

Fulltime

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Quality Assurance (FSQA) Tech

Monitor, maintain and improve quality control systems to ensure compliance with ...

Location

United States , Demopolis

Salary:

Not provided

Foster Farms

Expiration Date

Until further notice

Requirements

Must have a high school diploma or equivalent (GED)
1-3 years of experience in food processing
knowledge of USDA regulations, HACCP, GMPs and SSOPs preferred
Must be able to communicate clearly in English (written and verbal)
Must be detail oriented and proficient in mathematics
Proficient on a computer, Excel, Word and Outlook
Must have legible handwriting
Must have good interpersonal skills and communication skills
Must have an overall favorable employment record and attendance record
Must be able to work varying shifts, weekends and holidays as needed

Job Responsibility

Monitor, maintain and improve quality control systems to ensure compliance with company quality standards and USDA regulatory requirements
Provide oversight, training and motivation to the Quality Assurance Representatives to achieve departmental goals
Assist in maintaining, monitoring, and enforcing USDA Regulatory, Corporate Guidelines and Quality Assurance Programs, to include conducting internal audits that may require the participation of management
Interface with Production Supervisors and hourly employees on production and quality procedures
Work with USDA personnel to handle regulatory issues
Assist in maintaining the micro-hold product program
This position has the authority to hold product that does not conform to customer agreements, finished product specifications, or legal requirements and is also authorized to make decision regarding product disposition including release
Provide leadership to QA technicians with regards to their concerns with procedures, product quality, regulatory requirements and corporate procedure
Maintain Quality Reporting Systems

Fulltime

Quality Assurance Steel Inspector

Our purpose at Newton Group is to excel in delivering; economical, high quality,...

Location

Canada , Guelph

Salary:

Not provided

Kiwi Constructors Ltd.

Expiration Date

Until further notice

Requirements

Accredited CWB Welding Supervisor Certification
Three years of steel welding and/or fitting experience
1 – 3 years experience as a Quality Inspector in a structural steel environment
Current and valid CWB CSA W178.2 level 2 Welding Inspector
Current CWB FCAW, GMAW Flat ticket considered an asset
A solid understanding of the CSA Welding Codes 47.1 &59.1
Ability to read and interpret welding blueprints, drawings specifications, manuals, and processes

Job Responsibility

Remain safety conscious at all times, wearing all required PPE and by observing safety rules stated in the Employee Handbook, operating procedures and relevant regulations
Ability to firmly adhere to all health and safety codes and regulations
Able to perform tasks independently under general direction
Demonstrate willingness to work with others in a team environment
Inspect all incoming subcontract goods and material for conformity to project requirements
Inspect all in process production and final product for conformity to project requirements
Complete NCR’s and participate in root cause analysis
Become a champion for Statistical Process Control in our structural environment
Work with blueprints or instructions from supervisors
Perform other duties as requested by the department manager

What we offer

Safety Eye Protection
Hearing Protection
Tooling Allowance
Life Insurance
Accidental Death and Dismemberment Insurance
Long Term Disability
match employee pension contributions
Health Care Spending Account
Casual dress
Company events

Fulltime

Quality Assurance Specialist

This position will be responsible for conducting in-home visits at clients' home...

Location

United States , Las Cruces

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience working in the field of senior services or a related social service field
Excellent oral and written communication skills
Strong interpersonal skills
Ability to prioritize and handle high call volumes
Client-focused and customer service-driven
Proficient in Microsoft Word, Excel, and Outlook
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

Job Responsibility

Monitors client’s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements

What we offer

Medical, Dental and Vision Benefits
Company matched 401K
Continued Education
Monthly Agency Bonus Potential
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Fulltime

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Quality Assurance Supervisor

Office Angels

Location:
United Kingdom , Tenterden, Kent

Category:
Quality Control

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 10, 2025

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Job Description:

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