Quality Assurance Supervisor, Office Angels

Office Angels

Location:
United Kingdom, Tenterden, Kent

Category:
Quality Control

Contract Type:
Not provided

Salary:

28000.00 - 30000.00 GBP / Year

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Job Description:

Our client is seeking an enthusiastic Quality Assurance Supervisor to join their team! If you are passionate about coaching and compliance, and you thrive in a regulated environment, this is the perfect opportunity for you! At our client's organisation, you'll be part of a vibrant team that values collaboration, innovation, and growth. You'll have the opportunity to make a difference through your work, helping to shape the future of the company and enhance customer experiences.

Job Responsibility:

Overseeing Training & Competence for internal and external sellers, reviewers, and the servicing team
Conducting call assessments, leading effective feedback sessions, and providing comprehensive training
Staying updated on client's products, systems, and relevant supervision licences
Delivering constructive coaching and feedback to team members
Identifying trends and proactively addressing emerging issues for continuous improvement
Supporting training programmes on bulletins, frameworks, and individual development needs
Contributing to investigations and implementing process improvements post-review
Ensuring compliance with the Customers With Additional Needs framework
Collaborating with partners and leadership for the annual AR Review preparation
Managing GDPR breaches and Subject Access Requests with diligence
Acting as a role model, demonstrating integrity and building trust within the team
Fostering effective relationships across the organisation to enhance teamwork
Ensuring compliance with external legislation and internal policies
Taking on ad-hoc projects to enhance customer experience and support business strategy

Requirements:

Proven track record in Quality Assurance, Training & Compliance or Team Supervisor experience within a regulated business
Experience in delivering impactful feedback and coaching to individuals and groups
Strong verbal and written communication skills with an eye for detail
Excellent organisational skills and proficiency in Microsoft Office
A proactive approach to identifying trends and addressing issues
A passion for training and a commitment to achieving excellent customer outcomes
Your own transport is required to attend training in Ashford initially and for very occasional holiday/cover in Dover and Ashford

What we offer:

26 days annual leave plus bank holidays
Birthday day off in addition to annual leave
Option to buy/sell 5 days holiday per year
Health Cash Plan
Death in Service
Pension
Free Parking at all of the offices
Fortnightly fruit deliveries
Team lunch provided once a month
Team social events twice a year
12 days working from home per year

Additional Information:

Job Posted:
October 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Quality Assurance Supervisor