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Join Our Team as a Quality Assurance Specialist! Are you interested in joining one of Tampa Bay’s Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further! Looking for a highly motivated, sales-minded individual to work towards client recovery and retention. At PostcardMania, we are working to help small businesses get the marketing tools they need to succeed and drive in more customers. NO COLD CALLING
Job Responsibility:
Speaking with clients who may be upset or considering cancelling their campaign, with the intent to handle the issue and retain their business
Working with sales reps on client retention and ensuring the highest level of customer care is being delivered
Investigating issues and upsets to determine what can be done to prevent them in the future
Analyzing data on issues and upsets to determine patterns for prevention
Writing plans of action to handle recurring issues in our organization
Requirements:
Strong communication/interpersonal skills
High Emotional Intelligence
Excel/Word proficient
Enthusiasm towards new challenges
Willingness to learn new things
Self-starting mentality
Creative problem-solving skills and decisiveness
Ability to adapt to adversity
Strong drive to achieve targets and goals
What we offer:
Medical, Dental, Vision & Life Insurance
401K, Short- and Long-Term Disability, Accident & Critical Illness
Paid vacation time that increases with longevity
6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)