Quality Assurance Specialist Job at Assessfirst (Austin)

Quality Assurance Specialist

Assessfirst

Location:
United States , Austin

Category:
Finance

Contract Type:
Not provided

Salary:

70500.00 - 84600.00 USD / Year

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Job Description:

As a Quality Assurance Specialist with a focus on SAR Reporting at Wise, you are responsible for providing expert, objective assurance on the quality and effectiveness of our operational processes and controls. Your core function is to ensure risks are identified, assessed and mitigated in line with policy requirements, and to identify weaknesses, assess risk materiality and report outcomes. You will apply your risk expertise and critical thinking to conduct holistic and detailed reviews in line with agreed methodologies and KPIs, and make recommendations to drive continuous improvement. This role plays an integral part in helping Wise achieve its mission of Money WIthout Borders, through effective and value-add assurance.

Job Responsibility:

Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite
Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation
Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team
Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails
Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement
When assigned, scope, plan, and execute root cause analysis or targeted investigations
Contributes to team collaboration and knowledge sharing to enhance team capabilities
Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed
Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach
Embody and uphold Wise’s values in daily interactions

Requirements:

Professional experience: 2+ years of experience in QA related to BSA/AML or experience in AML Investigations or SAR Reporting
Strong understanding of BSA/AML regulations and SAR requirements
Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations
Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies
Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis
Risk and Compliance expertise relevant to SAR Reporting, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function
Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate
Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis
Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions
Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified
Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner
Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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