CrawlJobs Logo

Quality Assurance Specialist

mmcgrp.com Logo

MMC Group LP

Location Icon

Location:
United States , East Hartford

Category Icon
Category:
Quality Control

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

21.75 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a detail-oriented and analytical Quality Assurance Specialist to join a fast-paced operations team supporting healthcare and government service programs. This role is responsible for conducting quality reviews across multiple functional areas, identifying trends, ensuring compliance with established standards, and driving continuous improvement initiatives. The ideal candidate will have strong organizational skills, excellent communication abilities, and the ability to work independently while maintaining accuracy and confidentiality. Experience in healthcare operations, Medicaid, CHIP, or public sector services is highly preferred.

Job Responsibility:

  • Conduct quality reviews across multiple functional areas to ensure compliance with operational standards and procedures
  • Perform objective, accurate, and concise quality assessments with a strong focus on continuous improvement
  • Maintain quality performance standards, including a monthly quality score of 96% or higher and an approved challenge percentage below 5%
  • Meet productivity standards for assigned functional areas
  • Develop and maintain a strong understanding of all operational workflows and serve as a resource for program knowledge
  • Identify trends, recurring issues, and opportunities for process improvement
  • Update and maintain quality monitoring systems to track assessment data and reporting
  • Assist with implementing and maintaining quality assurance processes, controls, and best practices
  • Monitor and ensure staff complete required corrections from returned quality assessments
  • Perform administrative tasks to support quality team objectives and business operations
  • Support additional departments as needed
  • Complete special projects and other duties as assigned

Requirements:

  • Experience in government services, consumer services, healthcare operations, or health and human services preferred
  • Public sector healthcare experience strongly preferred
  • Medicaid and/or CHIP program experience is a plus
  • Previous experience in quality assurance, compliance, auditing, or operational review preferred
  • College degree preferred
  • Strong verbal and written communication skills
  • Excellent interpersonal skills and ability to work effectively within a team environment
  • Strong analytical, organizational, time management, and problem-solving abilities
  • Ability to produce accurate and high-quality work under deadlines
  • Self-motivated with strong initiative and the ability to manage multiple priorities
  • Comfortable working in a fast-paced environment with changing processes and guidelines
  • Ability to work independently and maintain confidentiality regarding quality assessments
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Minimum typing speed of 30 WPM
  • Bilingual skills preferred
  • Strong commitment to service, professionalism, and continuous improvement

Nice to have:

  • Medicaid and/or CHIP program experience
  • Bilingual skills
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
MMC Group LP - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Quality Assurance Specialist

Senior Specialist – Quality Assurance

The QA Specialist will work in projects related to Adobe Campaign, Adobe Experie...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree required
  • Master’s degree preferred (MBA/MS Computer Science/M.Tech Computer Science, etc.)
  • Overall 5-7 years of relevant experience in QA domain with Adobe Campaign Classic, AJO, CDP, AEP
  • Relevant working experience in a communication platform or MarTech stack
  • Adobe certifications preferred
  • Ability to program in HTML/CSS/JavaScript
  • Ability to write & understand complex SQL queries
  • Understanding of Email, SMS, PUSH, including responsive design principles, templating, and data schemas
  • Deep knowledge of email marketing principles including responsive design and familiarity with cross-client rendering issues & test practices across email clients. (e.g. Gmail, Outlook, Yahoo, etc)
Job Responsibility
Job Responsibility
  • Design and execute comprehensive test plans for campaigns, workflows, segments and real-time journeys across Adobe Campaign Classic, AJO and AEP environments
  • Validate campaign configurations, personalization logic and dynamic content rendering across email, SMS, and in-app channels in ACC/AJO/CDP
  • Conduct end to end testing of customer journeys in AJO, ensuring triggers, conditions and touchpoints behave as expected based on customer behavior and profile data
  • Validate schema configurations, data sets and event configurations in ACC/AEP/AJO
  • Run rendering tests across major email clients (e.g. Outlook, Gmail, Yahoo) and devices (desktop, tablet, mobile) using tools like Email on Acid, Litmus, etc to ensure consistent cross=platform customer experiences
  • Validate UTM parameters and tracking links for proper analytics attribution and campaign performance monitoring. Review email design elements to ensure they align with standards and testing all hyperlinks, CTAs to ensure they lead to the intended destinations
  • Ensure compliance with internal QA standards, marketing governance policies and data privacy regulations
  • Collaborate with Stakeholders to plan test schedules & strategies in accordance with project scope or delivery dates
  • Documenting any issues identified during the QA process and regularly optimizing the QA checklist
  • Manage and optimize data processes, conducting knowledge share sessions within the team so as to ensure 100% quality and avoiding redundancy of internal errors
Read More
Arrow Right

Quality Assurance Specialist

We are looking for a meticulous and technically skilled Quality Assurance Inspec...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
38000.00 - 42000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed technical training, apprenticeship, or equivalent in the aerospace or automotive industry
  • 2-4 years of experience in a similar quality assurance or inspection role
  • Proficient in using mechanical testing tools such as micrometers and calipers
  • Working knowledge of QA inspection methods and procedures
Job Responsibility
Job Responsibility
  • Perform dimensional and visual inspections in line with design specifications and Acceptable Quality Limits (AQL)
  • Verify product compliance and provide objective evidence of inspection results
  • Review certification documents to ensure traceability in accordance with AS9100 and Boeing quality standards
  • Conduct audits, surveillance, and monitoring activities to ensure ongoing compliance
  • Identify and document discrepancies, segregate non-conforming items, and support preliminary review and disposition
  • Participate in product reviews with customers during verification processes
  • Highlight recurring or significant non-conformances and initiate corrective action requests
  • Support the development of inspection plans and assist with internal, customer, and third-party audits
  • Complete internal and external online QA training courses as required
What we offer
What we offer
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...
Location
Location
Mexico , Ciudad de México
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience on Contact Centre: Quality Assurance supervisor or similar
  • 1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
  • Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
  • Experience conducting calibration sessions with leadership and training teams is highly desirable
  • Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
  • Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
  • Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
  • Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
  • Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
  • Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps
Job Responsibility
Job Responsibility
  • Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
  • Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
  • Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
  • Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
  • Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
  • Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
  • Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
  • Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
  • Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
  • Identify and report systemic operational or process issues that impact customer experience or agent performance
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist - Warehouse/Supply chain

Join a global leader in Burgess Hill, supporting their warehouse and inspection ...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
18.94 - 21.73 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in quality assurance or inspection within aerospace or automotive or manufacturing environments
  • Strong understanding of supply chain processes / root cause analysis
  • Confidence using systems such as SAP or similar ERP tools
  • A proactive mindset focused on continuous improvement and problem-solving
Job Responsibility
Job Responsibility
  • Investigate recurring quality issues with incoming parts
  • Engage directly with suppliers to understand root causes of non-conformance
  • Analyse inspection results and determine whether issues stem from the parts, the process, or the system
  • Review and improve inspection procedures to ensure accuracy and consistency
  • Collaborate with internal teams to ensure quality standards are upheld across the supply chain
  • Use systems like SAP to track quality data, supplier performance, and inspection outcomes
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist

QAS2 to help IT design, pilot, and implement the software quality assurance revi...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
oceanbluecorp.com Logo
Ocean Blue Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication/ leadership skills
  • Strong influence, collaboration and negotiation experience
  • Ability to collaborate with supporting resources across business and/or functional lines
  • Have excellent oral and written skills/possess strong meeting and work session facilitation skills
  • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines
  • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements
  • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills
  • Must be knowledgeable in the English language/speak clearly and understandably use the English language
  • Must meet productivity standards, complete work in timely manner and strive to increase productivity
Job Responsibility
Job Responsibility
  • Proactively engage in the end-to-end software testing cycle as it pertains to the project
  • Work closely with and follow direction from QA Manager
  • Contribute to the establishment of and meet quality goals and objectives for the project
  • Contribute to all aspects of quality assurance for the project including establishing relevant metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
  • With input from QA Manager and team, develop and execute test cases, scripts, plans and procedures (manual and automated)
  • Work with the ODPS project team to test updates, patches, and repairs to the application software components in the development, test, and QA environments. Develop software changes for promotion to production following best practice and standards as defined by the ODPS ITO
  • Take corrective action, subject to the ODPS Management approval, to resolve all issues and problems encountered with testing to ensure the applications perform as required
  • Design, execute and maintain automated test scripts
Read More
Arrow Right

Quality Assurance Specialist

This is 40 hours a week Onsite responsibility. Must have transportation to work ...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
oceanbluecorp.com Logo
Ocean Blue Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have transportation to work in downtown Columbus Ohio
  • Ability to work in a team environment
  • Strong communication skills
  • both written and spoken
Job Responsibility
Job Responsibility
  • Assist in software (OnBase) activities in defined span of control for the organization
  • Review and create data entries in OnBase (Case management System) by reviewing emails and online filings
  • Track and monitor process and work product improvement opportunities
  • Collect, review, and evaluate the project’s required work products against standard work product templates
  • Verify that established measurement procedures are used and all required metrics are collected
  • Respond to requests for information
  • Develop quality standards
  • Monitor progress of action item resolution activity and ensure appropriate internal stakeholders are aware of pending deadlines
  • Conduct training courses with project teams on software quality review process
  • Research problems before approaching Quality Assurance Lead for assistance
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist (Learning Content)

Instinct is working with a long-standing client and world-renowned global profes...
Location
Location
United Kingdom; United States
Salary
Salary:
Not provided
instinct.co.uk Logo
Instinct Resourcing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience in quality assurance / quality review of complex learning or exam materials
  • Exceptional attention to detail and accuracy – especially with confidential exam content
  • Strong working knowledge of Canvas or other LMS platforms
  • Confidence editing HTML, including tables and layout
  • Ability to spot discrepancies across multiple systems
  • Excellent written and verbal communication skills across time zones
  • Highly organised, process-driven, and comfortable using structured workflows and version control
  • Experience conducting UAT on digital learning materials
  • Ability to manage multiple modules in parallel and meet tight deadlines
  • Must use personal mobile device for MFA
Job Responsibility
Job Responsibility
  • Review exam and learning content to ensure compliance with the organisation’s most up-to-date writing, style, and editorial guidelines
  • Become fully familiar with internal documentation and rules before making updates
  • Conduct detailed content reviews and implement required revisions
  • Identify materials ready for ingestion into the LMS (Canvas)
  • Prepare associated spreadsheets and documentation for upload (actual upload handled by another team)
  • Conduct comprehensive quality reviews to validate accuracy, format, and placement of content
  • Compare LMS output to the original source materials and correct discrepancies
  • Edit HTML – especially tables, spacing, and layout to ensure correct display
  • Record changes for secondary internal review
  • Click through modules, pages, and quizzes to test the full learner experience
Read More
Arrow Right

Quality Assurance Specialist

This position will be responsible for conducting in-home visits at clients' home...
Location
Location
United States , Las Cruces
Salary
Salary:
Not provided
arcadiahomecare.com Logo
Arcadia Home Care and Staffing - an Addus family company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years’ experience working in the field of senior services or a related social service field
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Ability to prioritize and handle high call volumes
  • Client-focused and customer service-driven
  • Proficient in Microsoft Word, Excel, and Outlook
  • Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area
Job Responsibility
Job Responsibility
  • Monitors client’s condition and performance of duties by Home Care Aides
  • Maintains all company and Department on Aging rules, regulations, and standards
  • Conducts home visits to new clients to welcome and review the Welcome Packet
  • Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
  • Prepares and completes accurate evaluation reports and case notes as needed
  • Maintains schedules to assure timely completion of all assigned home visits
  • Attends weekly branch meetings
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements
What we offer
What we offer
  • Medical, Dental and Vision Benefits
  • Company matched 401K
  • Continued Education
  • Monthly Agency Bonus Potential
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts
  • Fulltime
Read More
Arrow Right