Quality Assurance Specialist Job at Arcadia Home Care and Staffing

Senior Specialist – Quality Assurance

The QA Specialist will work in projects related to Adobe Campaign, Adobe Experie...

Location

India , Gurugram

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
Master’s degree preferred (MBA/MS Computer Science/M.Tech Computer Science, etc.)
Overall 5-7 years of relevant experience in QA domain with Adobe Campaign Classic, AJO, CDP, AEP
Relevant working experience in a communication platform or MarTech stack
Adobe certifications preferred
Ability to program in HTML/CSS/JavaScript
Ability to write & understand complex SQL queries
Understanding of Email, SMS, PUSH, including responsive design principles, templating, and data schemas
Deep knowledge of email marketing principles including responsive design and familiarity with cross-client rendering issues & test practices across email clients. (e.g. Gmail, Outlook, Yahoo, etc)

Job Responsibility

Design and execute comprehensive test plans for campaigns, workflows, segments and real-time journeys across Adobe Campaign Classic, AJO and AEP environments
Validate campaign configurations, personalization logic and dynamic content rendering across email, SMS, and in-app channels in ACC/AJO/CDP
Conduct end to end testing of customer journeys in AJO, ensuring triggers, conditions and touchpoints behave as expected based on customer behavior and profile data
Validate schema configurations, data sets and event configurations in ACC/AEP/AJO
Run rendering tests across major email clients (e.g. Outlook, Gmail, Yahoo) and devices (desktop, tablet, mobile) using tools like Email on Acid, Litmus, etc to ensure consistent cross=platform customer experiences
Validate UTM parameters and tracking links for proper analytics attribution and campaign performance monitoring. Review email design elements to ensure they align with standards and testing all hyperlinks, CTAs to ensure they lead to the intended destinations
Ensure compliance with internal QA standards, marketing governance policies and data privacy regulations
Collaborate with Stakeholders to plan test schedules & strategies in accordance with project scope or delivery dates
Documenting any issues identified during the QA process and regularly optimizing the QA checklist
Manage and optimize data processes, conducting knowledge share sessions within the team so as to ensure 100% quality and avoiding redundancy of internal errors

Quality Assurance Specialist

We are looking for a meticulous and technically skilled Quality Assurance Inspec...

Location

United Kingdom , Burgess Hill

Salary:

38000.00 - 42000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Completed technical training, apprenticeship, or equivalent in the aerospace or automotive industry
2-4 years of experience in a similar quality assurance or inspection role
Proficient in using mechanical testing tools such as micrometers and calipers
Working knowledge of QA inspection methods and procedures

Job Responsibility

Perform dimensional and visual inspections in line with design specifications and Acceptable Quality Limits (AQL)
Verify product compliance and provide objective evidence of inspection results
Review certification documents to ensure traceability in accordance with AS9100 and Boeing quality standards
Conduct audits, surveillance, and monitoring activities to ensure ongoing compliance
Identify and document discrepancies, segregate non-conforming items, and support preliminary review and disposition
Participate in product reviews with customers during verification processes
Highlight recurring or significant non-conformances and initiate corrective action requests
Support the development of inspection plans and assist with internal, customer, and third-party audits
Complete internal and external online QA training courses as required

What we offer

Eye care vouchers and money towards glasses should you require them for VDU purposes
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)

Fulltime

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Quality Assurance Specialist - Warehouse/Supply chain

Join a global leader in Burgess Hill, supporting their warehouse and inspection ...

Location

United Kingdom , Burgess Hill

Salary:

18.94 - 21.73 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in quality assurance or inspection within aerospace or automotive or manufacturing environments
Strong understanding of supply chain processes / root cause analysis
Confidence using systems such as SAP or similar ERP tools
A proactive mindset focused on continuous improvement and problem-solving

Job Responsibility

Investigate recurring quality issues with incoming parts
Engage directly with suppliers to understand root causes of non-conformance
Analyse inspection results and determine whether issues stem from the parts, the process, or the system
Review and improve inspection procedures to ensure accuracy and consistency
Collaborate with internal teams to ensure quality standards are upheld across the supply chain
Use systems like SAP to track quality data, supplier performance, and inspection outcomes

Fulltime

Quality Assurance Specialist

QAS2 to help IT design, pilot, and implement the software quality assurance revi...

Location

United States , Columbus

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Strong communication/ leadership skills
Strong influence, collaboration and negotiation experience
Ability to collaborate with supporting resources across business and/or functional lines
Have excellent oral and written skills/possess strong meeting and work session facilitation skills
Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines
Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements
Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills
Must be knowledgeable in the English language/speak clearly and understandably use the English language
Must meet productivity standards, complete work in timely manner and strive to increase productivity

Job Responsibility

Proactively engage in the end-to-end software testing cycle as it pertains to the project
Work closely with and follow direction from QA Manager
Contribute to the establishment of and meet quality goals and objectives for the project
Contribute to all aspects of quality assurance for the project including establishing relevant metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
With input from QA Manager and team, develop and execute test cases, scripts, plans and procedures (manual and automated)
Work with the ODPS project team to test updates, patches, and repairs to the application software components in the development, test, and QA environments. Develop software changes for promotion to production following best practice and standards as defined by the ODPS ITO
Take corrective action, subject to the ODPS Management approval, to resolve all issues and problems encountered with testing to ensure the applications perform as required
Design, execute and maintain automated test scripts

Quality Assurance Specialist

This is 40 hours a week Onsite responsibility. Must have transportation to work ...

Location

United States , Columbus

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Must have transportation to work in downtown Columbus Ohio
Ability to work in a team environment
Strong communication skills
both written and spoken

Job Responsibility

Assist in software (OnBase) activities in defined span of control for the organization
Review and create data entries in OnBase (Case management System) by reviewing emails and online filings
Track and monitor process and work product improvement opportunities
Collect, review, and evaluate the project’s required work products against standard work product templates
Verify that established measurement procedures are used and all required metrics are collected
Respond to requests for information
Develop quality standards
Monitor progress of action item resolution activity and ensure appropriate internal stakeholders are aware of pending deadlines
Conduct training courses with project teams on software quality review process
Research problems before approaching Quality Assurance Lead for assistance

Fulltime

Quality Assurance Specialist

QAS2 to help IT design, pilot, and implement the software quality assurance revi...

Location

United States , Columbus

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Strong communication/ leadership skills
Strong influence, collaboration and negotiation experience
Ability to collaborate with supporting resources across business and/or functional lines
Have excellent oral and written skills/possess strong meeting and work session facilitation skills
Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines
Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements
Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills
Must be knowledgeable in the English language/speak clearly and understandably use the English language
Must meet productivity standards, complete work in timely manner and strive to increase productivity

Job Responsibility

Proactively engage in the end-to-end software testing cycle as it pertains to the project
Work closely with and follow direction from QA Manager
Contribute to the establishment of and meet quality goals and objectives for the project
Contribute to all aspects of quality assurance for the project including establishing relevant metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
With input from QA Manager and team, develop and execute test cases, scripts, plans and procedures (manual and automated)
Work with the ODPS project team to test updates, patches, and repairs to the application software components in the development, test, and QA environments. Develop software changes for promotion to production following best practice and standards as defined by the ODPS ITO
Take corrective action, subject to the ODPS Management approval, to resolve all issues and problems encountered with testing to ensure the applications perform as required
Design, execute and maintain automated test scripts

Quality Assurance Specialist (Learning Content)

Instinct is working with a long-standing client and world-renowned global profes...

Location

United Kingdom; United States

Salary:

Not provided

Instinct Resourcing

Expiration Date

Until further notice

Requirements

Significant experience in quality assurance / quality review of complex learning or exam materials
Exceptional attention to detail and accuracy – especially with confidential exam content
Strong working knowledge of Canvas or other LMS platforms
Confidence editing HTML, including tables and layout
Ability to spot discrepancies across multiple systems
Excellent written and verbal communication skills across time zones
Highly organised, process-driven, and comfortable using structured workflows and version control
Experience conducting UAT on digital learning materials
Ability to manage multiple modules in parallel and meet tight deadlines
Must use personal mobile device for MFA

Job Responsibility

Review exam and learning content to ensure compliance with the organisation’s most up-to-date writing, style, and editorial guidelines
Become fully familiar with internal documentation and rules before making updates
Conduct detailed content reviews and implement required revisions
Identify materials ready for ingestion into the LMS (Canvas)
Prepare associated spreadsheets and documentation for upload (actual upload handled by another team)
Conduct comprehensive quality reviews to validate accuracy, format, and placement of content
Compare LMS output to the original source materials and correct discrepancies
Edit HTML – especially tables, spacing, and layout to ensure correct display
Record changes for secondary internal review
Click through modules, pages, and quizzes to test the full learner experience

Quality Assurance Specialist

Arcadia Home Care and Staffing - an Addus family company

Location:
United States , Las Cruces

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 23, 2025

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