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Quality Assurance Specialist

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MMC Group LP

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Location:
United States , East Hartford

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

21.75 USD / Hour
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Job Description:

A growing organization is seeking a detail-oriented Quality Assurance Specialist to support operational excellence across multiple functional areas. This role is responsible for conducting quality reviews, identifying performance trends, ensuring compliance with established standards, and driving continuous process improvement initiatives.

Job Responsibility:

  • Conduct quality reviews across multiple functional areas to ensure compliance with operational standards and procedures
  • Perform objective, accurate, and concise quality assessments with a focus on continuous improvement
  • Maintain a monthly quality score of 96% or higher and an approved challenge percentage below 5%
  • Meet established productivity standards across all assigned functional areas
  • Serve as a subject matter resource by maintaining a strong understanding of program operations and functional workflows
  • Track trends, identify recurring issues, and recommend process improvements to enhance service delivery and quality outcomes
  • Update and maintain quality monitoring systems to compile and track assessment data
  • Assist with implementing and maintaining quality assurance processes, controls, and best practices
  • Monitor and ensure staff complete required corrections from returned quality assessments
  • Perform administrative tasks to support business objectives and quality team operations
  • Support cross-functional departments as needed
  • Contribute to special projects and additional duties as assigned

Requirements:

  • Experience in government services, consumer services, health and human services, or equivalent relevant experience preferred
  • Public sector healthcare experience strongly preferred
  • Medicaid and/or CHIP program experience is a plus
  • Previous quality assurance, auditing, compliance, or operational review experience preferred
  • College degree is preferred
  • Strong verbal and written communication skills
  • Excellent interpersonal skills with the ability to work effectively in a team environment
  • Strong analytical, organizational, time management, and problem-solving abilities
  • Ability to produce highly accurate work under tight deadlines
  • Self-motivated with strong initiative and the ability to manage multiple priorities
  • Comfortable working in a fast-paced environment with changing processes and guidelines
  • Ability to work independently while maintaining confidentiality of quality assessments
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to type a minimum of 30 WPM
  • Bilingual skills preferred
  • Strong commitment to service, empathy, and professional excellence

Nice to have:

  • Bilingual skills preferred
  • Medicaid and/or CHIP program experience is a plus
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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