Quality Assurance Specialist (Learning Content) Job at Instinct Resourcing

Quality Assurance Learning Experience Designer

The Quality Assurance (QA) Learning Experience Designer actively engages in the ...

Location

United States , Lisle

Salary:

61720.78 - 108334.92 USD / Year

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Master's Degree Required
Three (3) plus years of learning experience design work, with specific experience in conceptualizing, designing, and creating learning experiences for adult learners a plus
Experience working with third-party vendors and independent contractors
Experience managing budgets and ensuring adherence to budget limitations
Experience working with higher education professionals
Expertise in at least one of the following: instructional design, instructional technology, contemporary theories and methods of learning experience creation, learning management systems, learning content management systems, application of technological innovations to enhance learning and mastery of outcomes
Experience developing with tools such as Adobe Captivate and Articulate Storyline/Studio a plus
Successful experience in relationship management across a range of partners
Be able to evaluate vendor, contractor, and SME contributions to ensure all learning products meet and/or exceed Adtalem standards of excellence
Be a skilled communicator and collaborator, able to handle criticism, actively participate in design meetings, and deliver highly engaging learning assets

Job Responsibility

Actively engages in the review, design, development, and implementation of learning products
Works closely with strategic partners and vendors
Includes the quality review of new learning content, as well as the search for suitable existing learning content within Adtalem's owned content repositories and learning content management systems
Manages multiple reviews during different stages of development, each with varying requirements and milestones
Works with a range of internal and external academic experts, product development staff, vendors, and institutional representatives to ensure adherence to quality standards, product design decisions, business requirements, and academic expectations
Ensures the learning content developed for online/hybrid course delivery is of the highest quality possible and supports student mastery of learning outcomes
Works closely with curriculum authors and subject matter experts to review content, storyboards, and related instructional elements for incorporation into the courses
Actively engages in the learning content creation review for multiple delivery contexts
Coordinates and/or participates in program design and development meetings as needed
Works collaboratively with subject matter experts, academic and business representatives, marketing professionals, educational media specialists, and shared services staff to design review, develop, and implement learning solutions

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
12 Paid Holidays
Eligible to participate in an annual incentive program

Fulltime

Quality Assurance Learning Experience Designer

The Quality Assurance (QA)Learning Experience Designer actively engages in the r...

Location

United States , Columbia

Salary:

61720.78 - 108334.92 USD / Year

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Master's Degree Required
Three (3) plus years of learning experience design work, with specific experience in conceptualizing, designing, and creating learning experiences for adult learners a plus
Experience working with third-party vendors and independent contractors
Experience managing budgets and ensuring adherence to budget limitations
Experience working with higher education professionals
Expertise in at least one of the following: instructional design, instructional technology, contemporary theories and methods of learning experience creation, learning management systems, learning content management systems, application of technological innovations to enhance learning and mastery of outcomes
Experience developing with tools such as Adobe Captivate and Articulate Storyline/Studio a plus
Successful experience in relationship management across a range of partners
Be able to evaluate vendor, contractor, and SME contributions to ensure all learning products meet and/or exceed Adtalem standards of excellence
Be a skilled communicator and collaborator, able to handle criticism, actively participate in design meetings, and deliver highly engaging learning assets

Job Responsibility

Actively engages in the review, design, development, and implementation of learning products
Ensures the learning content developed for online/hybrid course delivery is of the highest quality possible and supports student mastery of learning outcomes
Ensures learning content adheres to quality standards, program/product design decisions, business requirements, and academic expectations
Works closely with curriculum authors and subject matter experts to review content, storyboards, and related instructional elements
Actively engages in the learning content creation review for multiple delivery contexts
Coordinates and/or participates in program design and development meetings
Works collaboratively with subject matter experts, academic and business representatives, marketing professionals, educational media specialists, and shared services staff
Works with little or no supervision on all assigned learning products
Works collaboratively with others to establish project management plans
Maintains a working knowledge of learning experience design, online learning, instructional design and technology, adult learning theory, and andragogy/pedagogy

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
12 Paid Holidays
Eligible to participate in an annual incentive program

Fulltime

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Quality Project Lead

The work requires quality expert knowledge, including in-depth knowledge of Qual...

Location

Taiwan , Tainan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Master degree in a relevant field e.g. Quality Management, Industrial Engineering or other relevant area with deep/extensive experience
Substantial experience in Q&E expertise area (e.g. Supplier/Manufacturing Quality and/or competence area such as Lean, Six Sigma Problem Solving)
Preferably has experience in working in a global technology environment (e.g. automotive, electronics, semiconductor, healthcare)
Strong professional with execution power and 'hands on' mentality to drive and sustain changes
Proven track record in creating sense of urgence to systematically apply root cause analysis and develop solutions
Able to functionally influence, inspire and engage expertise professionals
Legally authorized to access controlled technology as defined in the United States Export Administration Regulations

Job Responsibility

Quality Control, Assurance & Compliance: Manages quality control and assurance projects, coordinating teams and applying advanced analytical methods to assess product and process quality
Leads technical & organizational risk management activities: identifies & documents risks, creates awareness, reduces risks and stimulates predictable outcomes
Leads investigations into non-conformances and implements preventive actions
Initiates process improvement initiatives and mentors junior staff in quality control, assurance & compliance methodologies
Expert Knowledge, Advice & Capability Building: Manages training and education projects, coordinating the development of comprehensive training materials and programs
Provide specialist advice on the interpretation and application of procedures and standards, resolving complex or contentious queries and issues and enabling others to take appropriate actions
Provides guidance and coaching to junior staff in effective training delivery
Recognized as functional expert on quality in own domain and represents the organization in industry and professional forums
Procedures, Standards Development & Adherence: Deploys and adopts Q&E related procedures, standards and tools within the department
Deploys expertise related competences and actively promotes a Best-Know-Method approach

What we offer

Inclusion and diversity policy
Equal Opportunity Employer

Fulltime

Quality & Change Management Specialist, Australia Support

This role plays a critical part in ensuring our patients receive consistently hi...

Location

Philippines , Manila

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

At least 4-5 years of experience in quality control in a fast-paced customer centric environment
A strong customer‑centric mindset, with a keen ability to assess tone, empathy, and communication quality
Analytical and reporting skills, with experience turning data into clear insights and practical recommendations
Strong communication skills, comfortable working with team members at all levels, from frontline specialists to senior stakeholders
Experience in quality assurance, process improvement, or customer support operations is a strong advantage
Can work in a hybrid set-up (2-3x per week on-site) at our hub in Makati

Job Responsibility

Audit patient support interactions (email, live chat, calls) through a patient‑first and empathetic lens to ensure quality, tone, and adherence to internal standards
Produce weekly QA reports for Team Leads, including quality scores, trends, and clear coaching or training recommendations
Analyse QA results and support metrics (e.g. ticket quality, error rates, patient satisfaction) to identify patterns and propose actionable improvements
Maintain and optimise macros, templates, and workflows to reflect changes in products, policies, or processes, ensuring content remains accurate, compliant, and scalable
Partner with Learning and Knowledge Management to design and deliver training, measuring impact through QA outcomes, knowledge checks, and performance improvements
Collaborate weekly with Senior Patient Support Specialists and Process Specialists to identify process gaps, implement automation, and improve turnaround times
Capture and share patient insights, sentiment, and quality risks with cross‑functional partners to inform operational, product, and care improvements

What we offer

Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected
Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance

Quality Analyst - Contact Center Operations

This role plays a critical part in ensuring our patients receive consistently hi...

Location

Australia

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

At least 4-5 years of experience in quality control in a fast-paced customer centric environment
A strong customer‑centric mindset, with a keen ability to assess tone, empathy, and communication quality
Analytical and reporting skills, with experience turning data into clear insights and practical recommendations
Strong communication skills, comfortable working with team members at all levels, from frontline specialists to senior stakeholders
Experience in quality assurance, process improvement, or customer support operations is a strong advantage
Can work in a hybrid set-up (2-3x per week on-site) at our hub in Makati

Job Responsibility

Audit patient support interactions (email, live chat, calls) through a patient‑first and empathetic lens to ensure quality, tone, and adherence to internal standards
Produce weekly QA reports for Team Leads, including quality scores, trends, and clear coaching or training recommendations
Analyse QA results and support metrics (e.g. ticket quality, error rates, patient satisfaction) to identify patterns and propose actionable improvements
Maintain and optimise macros, templates, and workflows to reflect changes in products, policies, or processes, ensuring content remains accurate, compliant, and scalable
Partner with Learning and Knowledge Management to design and deliver training, measuring impact through QA outcomes, knowledge checks, and performance improvements
Collaborate weekly with Senior Patient Support Specialists and Process Specialists to identify process gaps, implement automation, and improve turnaround times
Capture and share patient insights, sentiment, and quality risks with cross‑functional partners to inform operational, product, and care improvements

What we offer

Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected
Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance

Operations Specialist, Agent Performance & Enablement

At Bumble, we’re on a mission to empower everyone to build healthy, equitable co...

Location

United Kingdom , London

Salary:

35000.00 - 45000.00 GBP / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

Typically requires 2+ years of experience in a moderation or Trust & Safety environment
At least 1+ year conducting QA reviews — either in a dedicated quality role or as part of another position — ideally with a focus on policy-driven moderation
Experience in content moderation or similar Trust & Safety environments
Exceptional written and verbal communication skills, with the ability to deliver feedback in a clear, constructive, and human-centred way
Experience in training or coaching, with an eye for identifying learning needs and fostering growth
Strong ability to take ownership, adapt to change, and work cross-functionally with purpose
A curious mindset with a commitment to continuous improvement and agile ways of working
Comfortable using and exploring AI tools in daily activities, with a willingness to expand your skills and apply AI insights thoughtfully

Job Responsibility

Conduct daily QA reviews for Moderation, assessing both internal specialist decisions and interactions and performing audit-over-audit checks for our BPO partner to ensure alignment with Bumble’s processes and policy standards
Provide actionable, respectful feedback to specialists and BPO reviewers, identifying performance gaps and training needs while supporting quality-focused learning and coaching initiatives
Handle QA disputes from start to finish with professionalism and clarity
Operate CX QA tools and systems (e.g., Zendesk QA and internal QA assessment tooling) to monitor quality data, identify trends, and track performance improvements
Collaborate with the QA Manager to maintain consistent scoring, calibration, and review methodology across internal and BPO audits, and help refine the overarching QA Framework for Abuse Moderation cases
Confidently apply AI tools in daily work — interpreting outputs, understanding limitations, and extracting insights with accountability and curiosity

Fulltime

Senior Quality Engineer

The work requires top-tier (technical) quality expert knowledge, including in-de...

Location

Taiwan , Tainan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Master degree in a relevant field e.g. Quality Management, Industrial Engineering or other relevant area with deep/extensive experience
Substantial experience in Q&E expertise area (e.g. Supplier/Manufacturing Quality and/or competence area such as Lean, Six Sigma Problem Solving)
Preferably has experience in working in a global technology environment (e.g. automotive, electronics, semiconductor, healthcare)
Strong professional with execution power and 'hands on' mentality to drive and sustain changes
Proven track record in creating sense of urgence to systematically apply root cause analysis and develop solutions
Able to functionally influence, inspire and engage expertise professsionals.

Job Responsibility

Manages quality control and assurance projects, coordinating teams and applying advanced analytical methods to assess product and process quality
Leads technical & organizational risk management activities: identifies & documents risks, creates awareness, reduces risks and stimulates predictable outcomes
Leads investigations into non-conformances and implements preventive actions
Initiates process improvement initiatives and mentors junior staff in quality control, assurance & compliance methodologies
Manages training and education projects, coordinating the development of comprehensive training materials and programs
Provide specialist advice on the interpretation and application of procedures and standards, resolving complex or contentious queries and issues and enabling others to take appropriate actions
Provides guidance and coaching to junior staff in effective training delivery
Regonized as functional expert on quality in own domain and represents the organization in industry and professional forums
Deploys and adopts Q&E related procedures, standards and tools within the department
Deploys expertise related competences and actively promotes a Best-Know-Method approach

Fulltime

Quality Assurance Specialist (Learning Content)

Instinct Resourcing

Location:
United Kingdom; United States

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 23, 2025

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