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Wells Fargo is seeking a Quality Assurance Senior Manager to lead second‑level quality assurance across the Auto Originations business. This is a high‑impact leadership role with responsibility for setting Quality Assurance (QA) strategy, strengthening the control environment, and delivering trusted insights that influence senior‑level decision‑making. In this role, you will sit at the intersection of Originations, Risk, Compliance, and Credit — shaping how quality is defined, measured, and sustained across the Auto lending lifecycle. You will lead and develop a team of QA managers and professionals while partnering closely with business leaders and key stakeholders to drive consistent, compliant, and customer‑focused outcomes.
Job Responsibility:
Lead the end‑to‑end QA strategy for Auto Originations, establishing clear standards for accuracy, consistency, and control across the lending lifecycle
Oversee second‑level QA reviews across application intake, underwriting, stipulation review, funding, and dealer processes, ensuring independent and credible quality assessments
Identify performance, risk, and control gaps using data‑driven insights, and partner with operational leaders to drive sustainable corrective actions
Translate QA results into clear, business‑focused narratives, delivering concise, trusted insights to senior leadership and key stakeholders
Partner cross‑functionally with Operations, Credit, Risk, Compliance, Legal, and Technology to strengthen process rigor while improving customer and dealer experience
Inspire, develop, and lead a team of QA managers and professionals, fostering a positive culture of accountability, continuous improvement, and high performance
Prepare QA functions for success in audits, regulatory exams, and internal reviews, by ensuring strong documentation, and transparency
Maintain ownership and creation of key controls that are focused on mitigating risks across Origination teams
Requirements:
7+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Nice to have:
Proven experience leading QA programs in a large‑scale, highly regulated financial services environment
Strong analytical and problem‑solving skills, with the ability to turn complex QA findings into clear actions
Deep understanding of Auto Originations processes and end‑to‑end operational workflows
Ability to communicate complex risk and quality themes with clarity, confidence, and executive presence
Knowledge of Auto lending regulatory requirements, including Reg B, FCRA, and UDAAP
Experience leveraging QA platforms, workflow management tools, and performance scorecards to scale insights
Working knowledge of Excel, SQL, Tableau, or Power BI to support QA analysis and reporting
Experience using Jira or Azure DevOps to track issues, remediation efforts, and process enhancements
Demonstrated ability to lead through change, ambiguity, or transformation