Quality Assurance Representative

• Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase
• Ensures that our newest Owner leaves with confidence in the purchase
• Assists with contracts, processes and other functions in the office as needed or requested
• Verifies all documents for accuracy
• checks contracts for errors and omissions
• Adheres to regulation and company policies/procedures concerning the Timeshare closing process
• Handles misrepresentation concerns and client disputes and reports when necessary
• Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations
• Protects the company from misrepresentations
• Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month
• Downloads each closing, labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation Plan
• Downloads QA recordings, labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow
• Labels and saves the files while following the correct procedures
• Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership
• Handles cancellations by phone or walk-in
• works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedures
• All other duties as requested

• High school diploma/ GED or one to three years of related experience and training
• or equivalent combination of education and experience
• Sales experience within the Timeshare industry
• Possess and maintain Notary credentials
• Sales experience
• Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
• Maintain low Net Cancellation rate (14% and below)
• Customer service skills
• Written and oral communication skills
• Typing and basic computer skills
• Flexible schedule

Great opportunity for former loan processors, contracts processors, closing agents, title agents, bank tellers as well as sales representatives.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Discounted Resort Stays
• Paid Time Off
• Life Insurance
• Long-Term Disability
• Professional Development
• Competitive Compensation
• Rapid Growth
• Corporate Discounts
• Exclusive Member Deals