Quality Assurance Representative

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. PRIMARY OBJECTIVES To facilitate a compliant and efficient process that is returning all site generated sales contracts to reach transmitting stage. PRINCIPAL DUTIES AND RESPONSIBILITIES Complete and review all sales and finance documents with all new and upgrading owners. Provide pre and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures. Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits. Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager (where applicable), and conduct appropriate training with staff, or work with the site dedicated trainer. Active participant in sales and site management meetings. Any other duties as assigned by the Director Business Retention and Discovery and or, Quality Assurance Manager (where applicable). Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.