Quality Assurance Representative Job at Capital Vacations (Sedona)

Quality Assurance Representative

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Indonesia , Nusa Dua

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Must meet all requirements under the Financial Services Reform Act and the National Consumer Credit Protection Act
Result Driven
Ability to build trust
Have an executive disposition
Have business acumen
Is very detail orientated
Be innovative
Knowledge and understanding of our product
Excellent verbal and written communication skills
High level of reading and comprehension skills

Job Responsibility

Complete and review all sales and finance documents with all new and upgrading owners
Provide pre and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures
Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits
Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager (where applicable), and conduct appropriate training with staff, or work with the site dedicated trainer
Active participant in sales and site management meetings
Any other duties as assigned by the Director Business Retention and Discovery and or, Quality Assurance Manager (where applicable)

Fulltime

Quality Assurance Representative

We're seeking a detail-oriented Quality Assurance Representative to join our Coc...

Location

United States , Cocoa Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

Previous Quality Assurance or Sales experience within the Vacation Ownership/Timeshare industry preferred
Notary Public (or ability to obtain and maintain Notary credentials)
High school diploma or GED required
Strong attention to detail and organizational skills
Excellent customer service and communication abilities
Comfortable working independently in a fast-paced sales environment
Strong computer and typing skills
Ability to multitask while maintaining accuracy
Flexible schedule, including weekends and holidays

Job Responsibility

Conduct professional contract closings with new owners
Verify the accuracy and completeness of purchase documents
Review contracts to ensure compliance with company policies and regulatory requirements
Educate owners on their purchase and answer questions regarding ownership
Help reduce contract cancellations by reinforcing the value of ownership while maintaining the highest ethical standards
Prepare and organize contract files for funding and document management
Download, label, and maintain required QA recordings and documentation within established timelines
Identify potential misrepresentation concerns and communicate findings to Sales Management
Assist with cancellation retention efforts while following all company procedures
Maintain accurate records and complete administrative responsibilities in a timely manner

What we offer

Competitive compensation with bonus opportunities
Comprehensive benefits package
Paid time off and paid holidays
401(k) with company match
Growth and advancement opportunities
Travel perks and employee discounts
Join a company experiencing tremendous growth
Medical Insurance
Dental Insurance
Vision Insurance

Fulltime

Quality Assurance Representative

The Quality Assurance Representative continues the sales process with an intent ...

Location

United States , Cocoa Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High school diploma/ GED or one to three years of related experience and training
or equivalent combination of education and experience
Sales experience within the Timeshare industry
Possess and maintain Notary credentials
Sales experience
Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
Maintain low Net Cancellation rate (14% and below)
Customer service skills
Written and oral communication skills
Typing and basic computer skills

Job Responsibility

Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase
Ensures that our newest Owner leaves with confidence in the purchase
Assists with contracts, processes and other functions in the office as needed or requested
Verifies all documents for accuracy
checks contracts for errors and omissions
Prepares all contract files for funding and scans files into Smart Search
Adheres to regulation and company policies/procedures concerning the Timeshare closing process
Handles misrepresentation concerns and client disputes and reports when necessary
reports escalated items to Upper Management as appropriate
Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

Quality Assurance Representative

The Quality Assurance Representative plays a key role in maintaining the integri...

Location

United States , Pigeon Forge

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

Have or obtain Timeshare license
Notary credentials required (must be obtained/maintained)
Prior experience in timeshare sales or quality assurance required
Strong communication, organizational, and customer service skills
Ability to multitask, work independently, and adapt to flexible schedules (weekends/holidays required)
Basic computer proficiency and attention to detail

Job Responsibility

Provide excellent customer service during and after closings to ensure Owners feel confident in their purchase
Verify accuracy of documents, review contracts for errors/omissions, and prepare files for funding
Accurately scan, label, and maintain closing files and recordings within required timeframes
Handle cancellations and disputes with professionalism, working to retain Owners when possible
Maintain compliance with company policies, industry regulations, and closing standards
Support sales management by reporting misrepresentations and assisting with corrective actions
Contribute to maintaining a low net cancellation rate while closing within site standards

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

Quality Assurance Representative

The Quality Assurance Representative continues the sales process with an intent ...

Location

United States , Branson

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High school diploma/ GED or one to three years of related experience and training
or equivalent combination of education and experience
Sales experience within the Timeshare industry
Possess and maintain Notary credentials
Sales experience
Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
Maintain low Net Cancellation rate (14% and below)
Customer service skills
Written and oral communication skills
Typing and basic computer skills

Job Responsibility

Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase
Ensures that our newest Owner leaves with confidence in the purchase
Assists with contracts, processes and other functions in the office as needed or requested
Verifies all documents for accuracy
checks contracts for errors and omissions
Adheres to regulation and company policies/procedures concerning the Timeshare closing process
Handles misrepresentation concerns and client disputes and reports when necessary
Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations
Protects the company from misrepresentations
Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

Quality Assurance Representative – Avionics Tech III, MQ-9

The USMC MQ-9 CLS Quality Assurance Representative is a highly qualified aircraf...

Location

United States , Kaneohe Bay

Salary:

52.40 USD / Hour

Amentum

Expiration Date

Until further notice

Requirements

High School graduate or equivalent
Must have an active Secret US Government clearance with ability to obtain Top-Secret. Note: US Citizenship is required to obtain a Secret Clearance
Minimum of ten years performed within the last fifteen years of experience performing repairs of high-performance aircraft and/or MQ-9 remotely piloted aircraft and associated Ground Control Stations (GCS)
Minimum of three years of aircraft maintenance experience as an aircraft quality assurance representative/specialist in military aviation (E-6 or higher), or civil service (WG-10), or Government aviation maintenance Contractor Inspector
Minimum of three years MQ-9 maintenance experience either as Aircraft Mechanic or Avionics Technician
Aircraft Mechanic or Avionics Technician Qualified
Specialized training courses regarding aviation maintenance
Successful completion of the Navy Quality Assurance Program
Strong interpersonal and organizational abilities
Computer/typing skills and knowledge of applicable software

Job Responsibility

Perform O-Level QA on MQ-9 aircraft and/or Ground Control Stations (GCS)
Work from blueprints, maintenance manuals, quality control procedures, quality instructions, contractor standard specifications, Naval inspection manual/cards and military technical directives
Inspect aircraft mechanical, electrical and electronic systems assemblies and engines using general and special test equipment
Monitor all required inspections of maintenance procedures and systems checkouts and is authorized to inspect safety of flight related maintenance actions
Possess a thorough knowledge of flight line operations along with the ability to comply with DAFI 21-101, DAFI 21-103, NAVAIRINST 3710.1 (series) and CNAFINST 4790.2 (series) as applicable to MQ-9 maintenance
Ability to recognize Unmanned Aircraft System (UAS) aircraft discrepancy trends
develop trend analysis reports
compile and organize data
and brief verbally or in writing to the Quality Manager
Site Manager

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Quality Assurance Representative - Silver Lake

Capital Vacations is the fastest growing company within our sector of the Hospit...

Location

United States , Kissimmee

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High school diploma/GED or one to three years of related experience and training
or equivalent combination of education and experience
Sales experience within the Timeshare industry
Possess and maintain Notary credentials
Flexibility to work weekends and holidays
Professional demeanor with a tenacious attitude
Detailed-oriented with strong problem solving skills

Job Responsibility

Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase
Ensures that our newest Owner leaves with confidence in the purchase
Assists with contracts, processes and other functions in the office as needed or requested
Verifies all documents for accuracy
checks contracts for errors and omissions
Prepares all contract files for funding and scans files into Smart Search
Adheres to regulation and company policies/procedures concerning the Timeshare closing process
Handles misrepresentation concerns and client disputes and reports when necessary
reports escalated items to Upper Management as appropriate
Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

Timeshare Quality Assurance Representative

The Quality Assurance Representative continues the sales process with an intent ...

Location

United States , North Myrtle Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High school diploma/ GED or one to three years of related experience and training
or equivalent combination of education and experience
Sales experience within the Timeshare industry
Possess and maintain Notary credentials
Sales experience
Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
Maintain low Net Cancellation rate (14% and below)
Customer service skills
Written and oral communication skills
Typing and basic computer skills

Job Responsibility

Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase
Assists with contracts, processes and other functions in the office as needed or requested
Verifies all documents for accuracy
checks contracts for errors and omissions
Adheres to regulation and company policies/procedures concerning the Timeshare closing process
Handles misrepresentation concerns and client disputes and reports when necessary
Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations
Protects the company from misrepresentations
Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month
Downloads each closing, labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

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