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The Quality Assurance Representative plays a key role in maintaining the integrity of the Capital Vacations product by verifying Owner and purchase information, reviewing contracts ethically, and ensuring new Owners leave with confidence in their purchase. This position also helps protect the company from misrepresentations and supports sales teams in maintaining compliance and guest satisfaction.
Job Responsibility:
Provide excellent customer service during and after closings to ensure Owners feel confident in their purchase
Verify accuracy of documents, review contracts for errors/omissions, and prepare files for funding
Accurately scan, label, and maintain closing files and recordings within required timeframes
Handle cancellations and disputes with professionalism, working to retain Owners when possible
Maintain compliance with company policies, industry regulations, and closing standards
Support sales management by reporting misrepresentations and assisting with corrective actions
Contribute to maintaining a low net cancellation rate while closing within site standards
Requirements:
Have or obtain Timeshare license
Notary credentials required (must be obtained/maintained)
Prior experience in timeshare sales or quality assurance required
Strong communication, organizational, and customer service skills
Ability to multitask, work independently, and adapt to flexible schedules (weekends/holidays required)
Basic computer proficiency and attention to detail