Quality Assurance Representative Job at Capital Vacations (Cocoa Beach)

Quality Assurance Representative

Capital Vacations

Location:
United States , Cocoa Beach

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Quality Assurance Representative continues the sales process with an intent to maintain the integrity of the Capital product. This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase. The QA Representative maintains proper sales procedures while decreasing the rescission rate of the Resort.

Job Responsibility:

Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase
Ensures that our newest Owner leaves with confidence in the purchase
Assists with contracts, processes and other functions in the office as needed or requested
Verifies all documents for accuracy
checks contracts for errors and omissions
Prepares all contract files for funding and scans files into Smart Search
Adheres to regulation and company policies/procedures concerning the Timeshare closing process
Handles misrepresentation concerns and client disputes and reports when necessary
reports escalated items to Upper Management as appropriate
Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations
Protects the company from misrepresentations
Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month
Downloads each closing, labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation Plan
Downloads QA recordings, labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow
Labels and saves the files while following the correct procedures
One missing recording is below the Minimum Performance Standards
Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership
Net cancellation percentage of 15% or higher is below the Minimum Performance Standards
One or more contract(s) placed on suspense in a monthly period is below the Minimum Performance Standards
Handles cancellations by phone or walk-in
works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedure
Completes administrative assignments in an orderly and timely fashion
Maintains a productive working environment
All other duties as requested

Requirements:

High school diploma/ GED or one to three years of related experience and training
or equivalent combination of education and experience
Sales experience within the Timeshare industry
Possess and maintain Notary credentials
Sales experience
Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
Maintain low Net Cancellation rate (14% and below)
Customer service skills
Written and oral communication skills
Typing and basic computer skills
Ability to multitask
Ability to work independently
Organization and time management skills
Flexible schedule

What we offer:

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth
Corporate Discounts
Exclusive Member Deals

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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