This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Capital Vacations is the fastest growing company within our sector of the Hospitality Industry. We pride ourselves on delivering best-in-class service and providing access to over 90 internal club destinations, plus thousands more external options. Our mission is simple: to provide quality vacations to our valued members and guests. We're looking for dynamic individuals to join our fast-paced team, driven by success and rewarded with industry-leading compensation plans. The Quality Assurance Representative continues the sales process with an intent to maintain the integrity of the Capital product. This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase. The QA Representative maintains proper sales procedures while decreasing the rescission rate of the Resort.
Job Responsibility
Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase
Ensures that our newest Owner leaves with confidence in the purchase
Assists with contracts, processes and other functions in the office as needed or requested
Verifies all documents for accuracy
checks contracts for errors and omissions
Prepares all contract files for funding and scans files into Smart Search
Adheres to regulation and company policies/procedures concerning the Timeshare closing process
Handles misrepresentation concerns and client disputes and reports when necessary
reports escalated items to Upper Management as appropriate
Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations
Protects the company from misrepresentations
Must close a reasonable percentage of closings occurring each month
Downloads each closing, labels and appropriately files within the required timeframe
Downloads QA recordings, labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow
Maintains a low net cancellation rate
Handles cancellations by phone or walk-in
works to retain cancellations as owners
Completes administrative assignments in an orderly and timely fashion
Maintains a productive working environment
All other duties as requested
Requirements
High school diploma/GED or one to three years of related experience and training
or equivalent combination of education and experience
Sales experience within the Timeshare industry
Possess and maintain Notary credentials
Flexibility to work weekends and holidays
Professional demeanor with a tenacious attitude
Detailed-oriented with strong problem solving skills