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Quality Assurance Officer

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Assisted Lives Worcester

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Location:
United Kingdom , Bradford

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Quality Assurance Officer, you will work closely with the Quality Assurance Lead and the Registered Manager using our internal quality assurance systems to continually improve the quality of service and safety of care and service delivery ensuring compliance with all, legal, CQC and Local Authority requirements.

Job Responsibility:

  • Actively monitoring our live digital care management systems
  • Accurately, monitor, analyse, and actioning any live data in line with Company standards
  • Contributing to and communicating effectively within team meetings sharing expertise in quality and systems
  • Positively promoting and encouraging quality and compliance
  • Developing appropriate recommendations based on audit outcomes and presenting to relevant departments
  • Assist with knowledge and training and induction around
  • the Birdie and digital care management systems to new and existing staff
  • Maintaining and inputting data into the Birdie system ensuring all Service User and Support Worker information is updated and accurate
  • Compliance monitoring- Reducing risk identifying opportunities for improvement and ensure that we remain compliant to both our regulatory and internal standards
  • Manage monitoring for and actioning in response to:- Clocking in and out of care calls and accurately liasing with support staff
  • Managing monitoring for medication alerts and report to management staff
  • Monitoring notes recorded for care calls and report to management staff
  • Supporting staff and the families of service users and acting as a conduit for information and guidance
  • Supporting the investigation of care concerns when necessary and completing reports and notifications as required
  • The development of new and ongoing oversight requirements by supporting the research and development of the compliance monitoring plan
  • Ensuring the implementation and delivery of the Quality Assurance framework through an agreed programme of audit activity
  • Reporting on data relating to care and service delivery

Requirements:

  • Experience of data analysis and the ability to clearly present your findings
  • Effective communication skills – both written and verbal
  • Ability to write reports to highlight key findings
  • Excellent IT skills
  • Experience of care work
  • Plan and organize workload to maintain a high standard of accuracy of allocated work
  • Experience in care provision at a level that reflects the responsibilities of the post applied for
  • Good literacy and numeracy skills
  • Good presentation skills
  • Computer literate
  • Understanding of legislation concerned with care provision
  • Administrative experience
  • Full driving licence

Nice to have:

  • NVQ 2 in Health and Social Care
  • Professional qualification
  • Experience as a supervisor or senior care worker or other role within a care providing organisation
What we offer:
  • Casual dress
  • On-site parking
  • Sick pay
  • 28 days leave

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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