Quality Assurance, Monitoring & Testing Job at Citi (Mumbai)

Quality Assurance, Monitoring & Testing Specialist 5

The Central Testing function is primarily based out of Citi Service Centers in I...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-3 years of relevant work experience
Excellent written and verbal communication skills
Ability to perform under pressure
Ability to manage multiple tasks and priorities
Ability to function independently
Proficient in MS Office Word, Excel and PowerPoint applications
Bachelor’s/University degree

Job Responsibility

Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)
Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor
Monitor the compliance of control as appropriate to the regulatory requirement
Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures
Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls
Coordinate the adherence to the MCA Standard through controls after the execution of a process
Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures
Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system
Assisting in the creation and maintenance of reports for control tracking and analysis

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Quality Assurance, Monitoring & Testing Specialist 5

The Central Testing function is primarily based out of Citi Service Centers in I...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-3 years of relevant work experience
Excellent written and verbal communication skills
Ability to perform under pressure
Ability to manage multiple tasks and priorities
Ability to function independently
Proficient in MS Office Word, Excel and PowerPoint applications
Bachelor’s/University degree

Job Responsibility

Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)
Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor
Monitor the compliance of control as appropriate to the regulatory requirement
Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures
Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls
Coordinate the adherence to the MCA Standard through controls after the execution of a process
Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures
Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system
Assisting in the creation and maintenance of reports for control tracking and analysis

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Quality Assurance, Monitoring & Testing Intermediate Analyst

The Control Assessment and Central Testing functions partner with the Control Ow...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7+ to 10 years of relevant experience in Operational Risk
Experience in working with the various risk and control systems and reporting requirements
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Demonstrated understanding of operational risk and gap identification
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

Timely execution of the Managers Control Assessment (MCA) program
Perform control testing and involve in publication of test reports
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures
Participate in meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Pro-actively identify any monitoring breaks and suggest enhancements
Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative
Ensure 100% delivery is achieved as per the agreed SLA
Manage a strong stakeholder connect through regular touchpoint meetings

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Volunteer programs

Fulltime

Quality Assurance, Monitoring & Testing Analyst 2

The Central Testing function is primarily based out of Citi Service Centers in I...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ to 7 years of relevant work experience in Risk & Control domain viz. internal control/ quality check/ monitoring is required
Past experience in control/ monitoring design would be an added preference but not essential
Demonstrated analytical skills with follow-up and problem-solving capability
Excellent written and verbal communication skills
Ability to perform under pressure
Ability to manage multiple tasks and priorities
Ability to function independently
Proficient in MS Office Word, Excel and PowerPoint applications
Bachelor’s/University degree

Job Responsibility

Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)
Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor
Monitor the compliance of control as appropriate to the regulatory requirement
Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures
Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls
Coordinate the adherence to the MCA Standard through controls after the execution of a process
Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures
Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system
Assisting in the creation and maintenance of reports for control tracking and analysis

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Quality Assurance, Monitoring & Testing Sr. Group Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Oversee the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Oversee routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Lead the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights to address the root causes
Identify emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks

Fulltime

Quality Assurance, Monitoring & Testing Lead Analyst

The role involves responsibility for assessing and testing quality outcomes from...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

What we offer

Resources to meet your unique needs
Extensive on-the-job training
Exposure to senior leaders
Volunteerism opportunities
Reporting quality control outcomes to top management
Access to the Citi Risk & control framework

Fulltime

Quality Assurance, Monitoring & Testing Lead Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

Fulltime

Quality Assurance, Monitoring and Testing Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8 + years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Project management and governance experience with demonstrated ability to achieve and exceed critical milestones
Ability to foster working relationships with other leaders across multiple lines of business
Management responsibility of a team
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures

Job Responsibility

Accountable for managing and overseeing a small team of employees
Ensure delivery of results and contribute to the formulation of procedures
Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy

Fulltime

Quality Assurance, Monitoring & Testing

Citi

Location:
India , Mumbai

Category:
Quality Control

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
August 21, 2025

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Additional Information:

Job Posted:August 21, 2025

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Location:
India , Mumbai

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Job Posted:
August 21, 2025