Quality Assurance, Monitoring & Testing Sr. Manager

• Manages, plans and conducts a broad range of deliverables for projects
• manages and executes strategic design and process improvement projects across the enterprise
• lead cross-functional projects, ensuring alignment between solutions and business objectives
• support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• help develop and execute Monitoring and Testing for controls
• support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
• stay up to date with the latest quality assurance testing tools and strategies
• have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
• help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
• participate in the review and challenge process, on the effective design and management of controls to mitigate risks
• involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures
• identify any monitoring breaks and suggest enhancements
• appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation
• effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
• ability to identify, measure, and manage key risks and controls
• strong knowledge in the development and execution for controls
• proven experience in control-related functions in the financial industry
• proven experience in implementing sustainable solutions and improving processes
• understanding of compliance laws, rules, regulations, and best practices
• understanding of Citi’s Policies, Standards, and Procedures
• strong analytical skills to evaluate complex risk and control activities and processes
• strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
• strong problem-solving and decision-making skills
• ability to manage multiple tasks and priorities
• proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word

• Medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays