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Quality Assurance, Monitoring & Testing Senior Manager, Vice President

https://www.citi.com/ Logo

Citi

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Location:
Singapore , Singapore

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments. This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

Job Responsibility:

  • Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
  • Carry key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)
  • Own significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup
  • Develop control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions
  • Perform a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures
  • Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business
  • Create materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s)
  • Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
  • Support team members on topics ranging from control testing design to performance management and control testing platforms basics
  • Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
  • Maintain relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • Support other relevant work efforts of the department where needed and as directed by their manager

Requirements:

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Subject matter expert on controls design, execution and/or control testing
  • Excellent understanding of MCA (Managers Control Assessment) frameworks and processes
  • Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
  • Effective communication, written and presentation skills
  • Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
  • Independent thinker and able to perform a credible challenge of businesses/functions
  • Ability to work effectively on virtual teams, including across different geographies and time zones preferred
  • Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H)
  • Bachelor’s/University degree, Master’s degree preferred

Nice to have:

  • Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H)
  • Master’s degree preferred
  • Ability to work effectively on virtual teams, including across different geographies and time zones preferred
What we offer:
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
  • We empower our employees to manage their financial well-being and help them plan for the future
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages
  • We offer our employees resources and tools to volunteer in the communities in which they live and work

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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