CrawlJobs Logo
Citi Logo Citi · Finance

Quality Assurance, Monitoring & Testing Senior Manager, Vice President

Singapore, Singapore · Job Posted January 06, 2026
Apply Position
Job Link Share

Job Description

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments. This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

Job Responsibility

  • Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
  • Carry key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)
  • Own significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup
  • Develop control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions
  • Perform a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures
  • Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business
  • Create materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s)
  • Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
  • Support team members on topics ranging from control testing design to performance management and control testing platforms basics
  • Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
  • Maintain relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • Support other relevant work efforts of the department where needed and as directed by their manager

Requirements

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Subject matter expert on controls design, execution and/or control testing
  • Excellent understanding of MCA (Managers Control Assessment) frameworks and processes
  • Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
  • Effective communication, written and presentation skills
  • Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
  • Independent thinker and able to perform a credible challenge of businesses/functions
  • Ability to work effectively on virtual teams, including across different geographies and time zones preferred
  • Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H)
  • Bachelor’s/University degree, Master’s degree preferred

Nice to have

  • Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H)
  • Master’s degree preferred
  • Ability to work effectively on virtual teams, including across different geographies and time zones preferred

What we offer

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
  • We empower our employees to manage their financial well-being and help them plan for the future
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages
  • We offer our employees resources and tools to volunteer in the communities in which they live and work
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Quality Assurance, Monitoring & Testing Senior Manager, Vice President

8 matching positions

Quality Assurance - Monitoring & Testing Senior Analyst - Assistant Vice President

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Ability to identify, measure, and manage key risks and controls
  • Strong knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
  • Proven experience in implementing sustainable solutions and improving processes
  • Understanding of compliance laws, rules, regulations, and best practices
  • Understanding of Citi’s Policies, Standards, and Procedures
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
  • Strong problem-solving and decision-making skills
Job Responsibility
Job Responsibility
  • Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
  • Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
  • Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
  • Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
  • Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
  • Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
  • Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
  • Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
  • Participate in strategic initiatives for control performance enhancements
  • Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
  • Fulltime
Read More
Arrow Right

Quality Assurance, Monitoring & Testing Senior Analyst Assistant Vice President

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...
Location
Location
Switzerland , Zurich
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 - 8 years of relevant work experience in the Risk & Control domain, with experience in internal controls testing and monitoring and quality checks
  • Advanced knowledge and experience in controls design, execution, and/or control testing
  • Experience of Financial Services products and services and distribution channels
  • Excellent understanding of MCA (Managers Control Assessment) or equivalent risk and control frameworks and processes at peer firms
  • Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
  • Strong communication, written and presentation skills
  • Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
  • Independent thinker and able to perform a credible challenge of Businesses/Functions
  • Ability to work independently and effectively on virtual teams, including across different geographies and time zones preferred
  • University degree preferred
Job Responsibility
Job Responsibility
  • Develops control monitoring and testing tools and associated procedures in line with the applicable Policies, Procedures and Standards
  • Supports Control Design Assessments (CDAs) for controls operated across Businesses/Functions in line with the applicable Policies, Procedures and Standards
  • Executes monitoring and testing, when required, to assess the timeliness, accuracy and completeness of controls using Citi systems, in line with the applicable Policies, Procedures and Standards
  • Handles exception communications by confirming proposed outliers and reviewing them with control/control execution leaders from the covered Business/Function
  • Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
  • Supports the adoption of the new MCA Standards and Procedures and the build out of the central controls testing capability
  • Take responsibility for their own book of work and prioritizes potentially competing deliverables
  • Supports training of testers on processes, systems, and execution of control assessment activities
  • Maintains relationships and drives accountability with partners, peers, and other stakeholders to drive control assessment and testing's success in support of the business's strategy
  • Appropriately assess risk when business decisions are made
  • Fulltime
Read More
Arrow Right

Country Controls Assessment and Testing Team Lead Senior Vice President

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...
Location
Location
Switzerland , Zurich
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • 5+ years in Risk & Controls roles
  • 5+ years of direct management experience preferred
  • Excellent management and communication skills
  • Strong communication and diplomacy skills
  • Ability to negotiate internally, often at a senior level
  • Ability to guide and influence others
  • Accountability for controls testing results and advice
  • Responsibility over technical strategy
  • Responsibility for supporting staff management issues, including resource management and allocation
Job Responsibility
Job Responsibility
  • Supports CTU by leading a team responsible for assessing control design, designing control testing and monitoring tools, developing control assessment procedures, ensuring control assessment transitions, dispositioning exceptions, and developing insights for in-country controls
  • Carries key responsibility for defining the work plan and resolving escalations
  • Oversees and performs decision-making of Control Design Assessments (CDAs), Monitoring and Testing Design Assessments (MTDAs) and testing activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions
  • Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control assessments
  • Accountability for the adequacy and effectiveness of CDA, OEM and OET Execution
  • Handles control assessment interactions with senior managers at Director or Managing Director levels
  • Maintains relationships and drives accountability with partners and stakeholders to drive control assessment success in support of the business's strategy
  • Represents/ provides input into control testing in senior meetings as needed and works with each respective team to finalize materials
  • Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses / Functions to assure appropriate management of risks
  • Oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risks arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Businesses and Functions
  • Fulltime
Read More
Arrow Right

It Quality Senior Analyst - Assistant Vice President

The Control Room Coordinator is a professional role. Applies in-depth disciplina...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-12 years experience in an IT Quality role
  • Demonstrated execution capabilities
  • Development experience in a fast-paced, time-to-market driven environment
  • Experience with test automation, test scenario and test scripts creation and modification
  • Comfortable with writing complex queries
  • Experience with reporting tools
  • Hands on experience with testing automation tools
  • Project management experience preferred
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements
  • Conducts complex process monitoring, product evaluation and audit assignments
  • reports issues and makes recommendations for solutions
  • Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle
  • makes recommendations for enhanced documentation
  • Monitors products for conformance to standards
  • monitors processes for conformance to procedures
  • identifies risks and recommends solutions
  • ensures annual organizational reviews of standards and procedures are conducted
  • Documents findings and performs root cause analyses to provide recommended improvements
  • Fulltime
Read More
Arrow Right

IT Quality Senior Analyst - Assistant Vice President

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disc...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-12 years experience in an IT Quality role
  • Demonstrated execution capabilities
  • Development experience in a fast-paced, time-to-market driven environment
  • Experience with test automation, test scenario and test scripts creation and modification
  • Comfortable with writing complex queries
  • Experience with reporting tools
  • Hands on experience with testing automation tools
  • Excellent in Software Quality Assurance methodologies, process and best practices along with strong understanding of current application development technology
  • Expert in test cycles, test tools, and testing methodologies
  • Detailed knowledge relational database and SQL
Job Responsibility
Job Responsibility
  • Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements
  • Responsibilities may also include software quality assurance testing
  • Conducts complex process monitoring, product evaluation and audit assignments
  • reports issues and makes recommendations for solutions
  • Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle
  • makes recommendations for enhanced documentation
  • Monitors products for conformance to standards
  • monitors processes for conformance to procedures
  • identifies risks and recommends solutions
  • ensures annual organizational reviews of standards and procedures are conducted
  • Fulltime
Read More
Arrow Right

IT Quality Senior Analyst - Assistant Vice President

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disc...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years experience in an IT Quality role
  • Demonstrated execution capabilities
  • Development experience in a fast-paced, time-to-market driven environment
  • Experience with test automation, test scenario and test scripts creation and modification
  • Comfortable with writing complex queries
  • Experience with reporting tools
  • Hands on experience with testing automation tools
  • Expert-level proficiency in Java for writing automation scripts, developing custom frameworks, and understanding the application under test
  • Deep expertise in developing and maintaining robust UI test automation frameworks using tools such as Selenium, with proven experience testing React-based applications
  • Comprehensive experience with API testing frameworks such as RestAssured and/or Karate DSL for Java-based microservices
Job Responsibility
Job Responsibility
  • Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements
  • Responsibilities may also include software quality assurance testing
  • Framework Architecture & Development: Design, build, and maintain scalable, robust, and efficient test automation frameworks for functional, regression, performance, and security testing, covering React UIs, Java APIs, and Oracle backend services
  • Hands-on Test Automation: Lead by example, actively writing, executing, and maintaining complex automated test scripts primarily using Java, leveraging industry-standard tools for UI, API, and database testing
  • CI/CD Integration: Drive the seamless integration of automated tests into Continuous Integration/Continuous Deployment (CI/CD) pipelines, enabling rapid feedback loops and continuous quality validation for Java-based applications
  • Quality Engineering Practices: Advocate for and implement advanced quality engineering practices such as Shift-Left testing, Test-Driven Development (TDD), Behavior-Driven Development (BDD) using Cucumber, and exploratory testing
  • Performance & Security Testing: Develop and execute automated performance, load, and security tests to identify bottlenecks, vulnerabilities, and ensure optimal application behavior for Java services and React UIs under various conditions
  • Conducts complex process monitoring, product evaluation and audit assignments
  • reports issues and makes recommendations for solutions
  • Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle
  • Fulltime
Read More
Arrow Right

IT Quality Senior Analyst - Assistant Vice President

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disc...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years experience in an IT Quality role
  • Demonstrated execution capabilities
  • Development experience in a fast-paced, time-to-market driven environment
  • Experience with test automation, test scenario and test scripts creation and modification
  • Comfortable with writing complex queries
  • Experience with reporting tools
  • Hands on experience with testing automation tools
  • Expert-level proficiency in Java for writing automation scripts, developing custom frameworks, and understanding the application under test
  • Deep expertise in developing and maintaining robust UI test automation frameworks using tools such as Selenium, with proven experience testing React-based applications
  • Comprehensive experience with API testing frameworks such as RestAssured and/or Karate DSL for Java-based microservices
Job Responsibility
Job Responsibility
  • Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements
  • Responsibilities may also include software quality assurance testing
  • Framework Architecture & Development: Design, build, and maintain scalable, robust, and efficient test automation frameworks for functional, regression, performance, and security testing, covering React UIs, Java APIs, and Oracle backend services
  • Hands-on Test Automation: Lead by example, actively writing, executing, and maintaining complex automated test scripts primarily using Java, leveraging industry-standard tools for UI, API, and database testing
  • CI/CD Integration: Drive the seamless integration of automated tests into Continuous Integration/Continuous Deployment (CI/CD) pipelines, enabling rapid feedback loops and continuous quality validation for Java-based applications
  • Quality Engineering Practices: Advocate for and implement advanced quality engineering practices such as Shift-Left testing, Test-Driven Development (TDD), Behavior-Driven Development (BDD) using Cucumber, and exploratory testing
  • Performance & Security Testing: Develop and execute automated performance, load, and security tests to identify bottlenecks, vulnerabilities, and ensure optimal application behavior for Java services and React UIs under various conditions
  • Conducts complex process monitoring, product evaluation and audit assignments
  • reports issues and makes recommendations for solutions
  • Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle
  • Fulltime
Read More
Arrow Right

IT Quality Senior Analyst - Assistant Vice President

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disc...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years experience in an IT Quality role
  • Demonstrated execution capabilities
  • Development experience in a fast-paced, time-to-market driven environment
  • Experience with test automation, test scenario and test scripts creation and modification
  • Comfortable with writing complex queries
  • Experience with reporting tools
  • Hands on experience with testing automation tools
  • Core Programming Language: Expert-level proficiency in Java for writing automation scripts, developing custom frameworks, and understanding the application under test
  • UI Automation: Deep expertise in developing and maintaining robust UI test automation frameworks using tools such as Selenium, with proven experience testing React-based applications
  • API Automation: Comprehensive experience with API testing frameworks such as RestAssured and/or Karate DSL for Java-based microservices
Job Responsibility
Job Responsibility
  • Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements
  • Responsibilities may also include software quality assurance testing
  • Framework Architecture & Development: Design, build, and maintain scalable, robust, and efficient test automation frameworks for functional, regression, performance, and security testing, covering React UIs, Java APIs, and Oracle backend services
  • Hands-on Test Automation: Lead by example, actively writing, executing, and maintaining complex automated test scripts primarily using Java, leveraging industry-standard tools for UI, API, and database testing
  • CI/CD Integration: Drive the seamless integration of automated tests into Continuous Integration/Continuous Deployment (CI/CD) pipelines, enabling rapid feedback loops and continuous quality validation for Java-based applications
  • Quality Engineering Practices: Advocate for and implement advanced quality engineering practices such as Shift-Left testing, Test-Driven Development (TDD), Behavior-Driven Development (BDD) using Cucumber, and exploratory testing
  • Performance & Security Testing: Develop and execute automated performance, load, and security tests to identify bottlenecks, vulnerabilities, and ensure optimal application behavior for Java services and React UIs under various conditions
  • Conducts complex process monitoring, product evaluation and audit assignments
  • reports issues and makes recommendations for solutions
  • Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle
  • Fulltime
Read More
Arrow Right