Quality Assurance, Monitoring & Testing Senior Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves supporting quality assurance monitoring and testing processes within Citi's Legal Risk & Control Team, focused on ensuring operational and compliance risk management programs. Key responsibilities include conducting quality testing, developing monitoring controls, strengthening risk frameworks, and participating in strategic initiatives for control enhancements. The position demands strong analytical skills, operational risk expertise, and proficiency in executing quality frameworks.

Job Responsibility:

Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancements
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Take part in Control & Monitoring Design Assessment (CMDA) meetings
Identify any monitoring breaks and suggest enhancements.

Requirements:

Bachelor's/University degree
Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills
Ability to manage multiple tasks and priorities
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources.

Additional Information:

Job Posted:
November 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Quality Assurance, Monitoring & Testing Senior Analyst