Quality Assurance, Monitoring & Testing Lead Analyst

Support the assessment of activities and processes to strengthen risk management quality. Support Common Controls Testing Utility by assisting with control design assessment. Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. Design automated control testing tools. Support testing automation initiatives and provide automation support. Lead data-based control testing digitization and automation techniques. Monitor initial testing results and ensure control testing procedures are accurate and updated. Help review stakeholder and client feedback and respond to any quality assurance issues. Maintain relationships and drive accountability with partners. Support quality testing performed for business functions post completion of a process. Prepare for tool rollout and validate reports provided by the automation team. Assist with development and execution of Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring and testing tools. Conduct research on data availability, including location, format and access needed for the target data. Lead the automation lifecycle by proposing and creating automation solutions, grooming, unblocking hurdles, and validating automated tool designs. Design and execute automated monitoring and testing tools. Support reporting on quality control outcomes and control effectiveness to management and stakeholders. Maintain the automation dashboard, ensuring timeliness and quality of projects being delivered. Stay up to date with the latest quality assurance testing tools and strategies and support end-to-end monitoring of the controls as defined in Risk Management policy. Participate in the review and challenge process on effective design and management of controls, handling deficiencies and escalating issues. Engage business owners to review Activities-Risk-Controls for the testing tool. Ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility. Participate in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures. Identify any monitoring breaks and suggest enhancements. Liaise with control testing team and automation team on any issues that may occur with the automation after the rollout. Document clear monitoring procedures in case of internal audit or regulatory review. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.